Learning Solutions Architect

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We are seeking a talented and experienced Learning Solutions Architect (LSA) to join our Learning and Development team at ServiceNow. The LSA will play a critical role at the forefront of our L&D supply chain, working to ensure that learning requests are thoroughly analyzed and addressed with effective, scalable, and innovative solutions. 

What you get to do in the role:

• Demand Intake and Prioritization: 

• Collaborate with stakeholders to intake and prioritize learning requests, ensuring alignment with organizational goals. 

• Learning Needs Analysis: 

• Conduct detailed Learning Needs Analysis to identify the required content, training, and credentialing needs. 

• Evaluate existing materials and determine gaps that need to be addressed through new content creation or updates. 

• Document and format learning needs analysis in the ideal format, ensuring comprehensive and accurate reporting. 

• Process and synthesize data from various analysis formats (e.g., surveys, interviews) into logical, actionable information. 

• Identify and communicate the findings to relevant stakeholders promptly and accurately.  

• Content and Credential Creation: 

• Work closely with instructional designers to guide the development of high-quality learning content and credentials. 

• Ensure that content meets ServiceNow's standards and supports the learner's needs effectively. 

• Solution Design and Implementation: 

• Design comprehensive learning solutions that address identified needs and leverage ServiceNow product knowledge. 

• Incorporate instructional design principles to ensure the effectiveness and engagement of learning solutions. 

• Oversee the implementation of learning solutions, ensuring they are delivered effectively and on time. 

• Stakeholder Collaboration: 

• Act as a liaison between various teams including product management, instructional design, and business stakeholders to ensure cohesive learning strategies. 

• Facilitate workshops and meetings to gather requirements and provide updates on project progress. 

• Continuous Improvement: 

• Evaluate the effectiveness of learning solutions and make recommendations for continuous improvement. 

• Stay updated with the latest trends in learning and development and integrate innovative practices into solutions. 

Qualifications

To be successful in this role you have:

• 7+ years of experience in learning and development, with at least 2 years in a solutions architect role. 
• Bachelor’s degree in Education, Instructional Design, Business, or a related field. 
• Strong organizational skills and attention to detail. 
• Familiarity with instructional design principles and best practices. 
• Proficiency in project management methodologies and tools. 
• Ability to design innovative learning solutions that align with business goals and learner needs. 
• Knowledge of instructional design principles and the ability to guide content creation accordingly. 
• Excellent communication and interpersonal skills to work effectively with cross-functional teams. 
• Strong analytical skills to perform thorough Learning Needs Analysis. 
• Strong communication skills to effectively convey analysis findings to the right stakeholders on time.  
• Proficiency in processing and synthesizing various analysis formats (e.g., surveys, interviews) into logical, actionable information. 
• Thorough knowledge of Learning Needs Analysis and the ability to document findings in the ideal format.
• Experience with ServiceNow products and platforms is highly desirable. 

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work per