Technical Support Specialist III, IR Client Services

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career! 

JOB SUMMARY
UT Southwestern is seeking an experienced Technical Support Specialist III to provide advanced desktop, printer, mobile device, and peripheral support for faculty and staff. This role includes in-depth troubleshooting across hardware, software, networking, and telecommunications while ensuring all systems meet UT Southwestern Information Security requirements. The position is fully onsite within a 24/7/365 hospital environment and requires flexibility beyond standard business hours.

**Key Responsibilities**  
• Provide advanced support for desktops, printers, mobile devices, and peripherals  
• Troubleshoot complex hardware, software, networking, and telecommunications issues  
• Install and configure approved software, devices, and equipment  
• Ensure compliance with UT Southwestern Information Security requirements  
• Participate in rotating holiday, after-hours, and emergency coverage  
• Perform additional duties as assigned  

**Qualifications & Preferences**  
• Strong, reliable work ethic with flexibility to work outside normal hours  
• ServiceNow experience preferred  
• A+ Certification preferred  

**Work Environment**  
• Fully onsite within hospital facilities  
• Standard schedule: Monday–Friday, 8 AM–5 PM  
• Hospital operates 24/7/365; coverage needs may vary

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education
  High School and 
   

• Experience
  6 years related experience 
  Additional coursework in a related field, such as computer science, management information systems, etc. may be considered on a year for year basis in lieu of stated minimum experience. 
   

• Licenses and Certifications
  (DRIVERS) DRIVERS LICENSE If area of employment requires use of a University-owned vehicle, employee will be required to possess a valid Texas Drivers License, pass a Motor Vehicle Records (MVR) check, and complete drivers training (or van training, if applicable), in accordance with UTS Policy 157, appendix B Upon Hire 
   

Preferred

• Education
  Associate's Degree in related field. or 
  Bachelor's Degree in related field. 
   

JOB DUTIES

• Supports the full end user com