Retail Operations Manager (North Indiana Market)

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

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Job Description:

At Regions, the Retail Operations Manager (ROM) performs an independent quality assurance role in support of risk and operational controls in an average of 25+ branches. ROMs assess risk knowledge and performance via the branch visit process and partner with central groups to provide oversight, support, coaching, and training for the geographies. 

Primary Responsibilities

• Assists branches with complex operational and service issues
• Reviews branch processes and procedures
• Inspects branches via the branch visit process to check for compliance with control, risk, and security procedures
• Coaches and provides guidance to branch associates to address any operational knowledge gaps
• Serves as liaison to central support units and business group partners
• Works with the Branch Resolution Team, when needed, to ensure timely responses to complaints
• Delivers Branch Manager risk management onboarding and training
• Meets monthly with Consumer Banking Managers to discuss Branch Risk and Control Assessment findings and issues
• Meets clearly defined demand with limited influence

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

• High School Diploma or GED
• One (1) year of experience in managing a team
• Three (3) years of branch operational experience
• Ability to travel frequently

Skills and Competencies

• Demonstrated leadership capabilities
• Good organizational and time management skills
• Good Problem-solving skills capabilities
• Good verbal and written communication skills
• Knowledgeable of branch processes, policies, and procedures
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
• Strong work ethic and self-motivation

This position may be filled at a higher level depending on the candidate’s qualifications and relevant experience.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$51,060.35 USD

Median:

$69,290.00 USD

Incentive Pay Plans:

This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time

• 401K with Company Match

• Medical, Dental and Vision Benefits

• Disability Benefits

• Health Savings Account

• Flexible Spending Account