Job Description Summary

The BD Technology & Engineering team is responsible for providing technical system recommendations/requirements to BD’s customers and working with the customers to deploy these servers and software in preparation for the local project team. Remote Upgrade Specialists are assigned to remotely upgrade medical device software in waves, or groups of devices, during their scheduled shifts. They also perform system health checks, device preparation, and troubleshooting. The Remote Upgrade Specialists collaborate with the project team, customer, support center, readiness team, and development as needed.

Duration of Employment: This position has a three year duration, with an anticipated end date of June 30, 2028. If at the end of that period you have not been offered or have not accepted another position within BD, your employment will be terminated, and you will not be eligible for severance per Company policy or plan.

Job Description

We are the makers of possible 

 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Purpose

This position is responsible for deploying software upgrades, patches, and fixes remotely using the BD Remote Services Support (RSS) and BD Provision Portal software solutions on customer medical devices. The position will be accountable to work cross functionally in a team environment across multiple geographies and time zones.

Duration of Employment:  This position has a three-year duration, with an anticipated end date of June 30, 2028.  If at the end of that period you have not been offered or have not accepted another position within BD, your employment will be terminated, and you will not be eligible for severance per Company policy or plan.

Specific Duties, Activities and Responsibilities

• Assist MMS with Field Action execution, including customer notifications, obtaining customer acknowledgment forms, and follow-ups with customers to answer questions.

• Ensure all role related project records are accurate and up to date

• Ensuring compliance with all relevant BD policies, procedures, and applicable regulatory requirements

• Supports BD product teams to ensure the successful completion of their remediation projects

• Builds effective working relationships across functions and locations

• Maintains a solid focus on delivering high quality work; holds self to high quality standards

• Demonstrates adaptability for working in diverse environments; manage multiple tasks at a time and able to prioritize; work independently

• Demonstrates awareness of one's own emotions and impact on others and works to adjust accordingly and maintain composure; self-awareness

• Follows procedures and processes in an FDA regulated environment

• May assist in developing processes and procedures to support functional department strategies

• Recognizes unnecessary workflow steps and identifies alignments among processes to improve productivity; eliminates non-value-added tasks; self-starter who is curious

• Communicates effectively with customers; builds rapport and listens to needs and takes action to meet customer needs

• Maintains reporting tools and metric tracking systems by continually updating data; detail and thorough follow-up

• Seeks out initiatives and projects that will broaden experiences / skills and support critical organization capabilities

• Develops and updates process documentation

• May assist to train peers

Knowledge, Skills and Abilities

Communication

• Participate in conference calls with internal customers to facilitate documentation, training, and peer support

• Establish rapport with customers (internal & external) that is conducive to a long-term business relationship

• Provide team support and in-depth product information on BD products as assigned by manager

• Must be able to share expertise, gain consensus within teams and deliver concise an