Consultant – Customer Care (Credit Bureau)

General information

Career area Customer Care Country United States Work Location(s) 12808 Gran Bay Parkway West, FL, 12850 W Gran Bay Pkwy, FL State Florida City Jacksonville Remote? No Ref # 20642 Posted Date 09-03-25 Working time Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

Execute Ally's strategic vision to profitably deliver a premier auto-finance servicing experience to our customers. Primary focus is delivering a repeatable, low effort, high quality experience to each and every person we serve - consumers, dealers and peers.

In this department you will be empowered to focus on fulfilling customer requests.  This department allows you to focus on building your success through various channels such as department committees and on-going coaching.  Along with that, you will develop a career at a company that invests in its people. We have a role where we can take our desire to help others navigate complex situations, all while working at a place that has your best interest in mind.

We work in a fast-paced environment where ongoing change will challenge you to continue to learn new things.  You will also work in a diverse team environment and receive on-going support and encouragement to raise your hand to ensure continued career growth, inte