Commercial Auto Claims Director

Responsibilities:

• Manage a Dedicated Commercial Account team.
• Serve as the local Auto Claims site leader and collaborate with other lines of business.
• Oversee the team's activities and ensure exceptional customer service.
• Provide leadership, guidance, and support to the team.
• Manage commercial auto claims processes and workflows.
• Resolve complex and high-value claims issues and disputes.
• Implement best practices and drive continuous improvement in claims operations.
• Serve as a liaison with internal stakeholders, including Underwriting and Product teams.
• Collaborate with external stakeholders, such as clients, brokers, and regulatory agencies.
• Ensure compliance with regulatory requirements and internal policies.
• Monitor and analyze performance metrics to drive operational efficiency and quality.
• Develop and deliver training programs to enhance the team's skills and knowledge.
• Stay updated on industry trends and developments in commercial auto claims.
• Foster a collaborative and inclusive work environment.

Requirements:

• Bachelor's degree or equivalent experience.
• Minimum of 5 years of insurance claims or related field experience.
• Experience in commercial auto claims is required.
• Strong leadership and communication skills.
• Excellent customer service orientation.
• Familiarity with regulatory requirements and industry guidelines.
• Ability to effectively manage a team and drive operational excellence.
• Auto physical damage and technical claims experience preferred.
• Proficiency in claims management systems and technology.
• This position requires some travel (25% or less).

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.