Sr Staff Designer - Identity Experiences

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

The Sr. Staff Designer for Identity Experiences, will lead the design and strategy for seamless, secure login & authentication experiences across PayPal and its global brands. This position is responsible for defining and delivering user-centric solutions for identity, login flows, and access management, collaborating closely with cross-functional teams to align customer needs with business and regulatory requirements. The candidate will be expected to drive major product initiatives, incorporating new experiences such as passwordless authentication, biometrics, and adaptive security. A critical part of the role is to introduce innovative methodologies and emerging technologies that advance PayPal’s identity platforms, ensuring industry-leading usability, inclusivity, and trust in every interaction.

Job Description:

Essential Responsibilities:

• Develop and articulate clear objectives in enhancing user and customer experiences that deliver results and meet organizational goals
• Influence decision-making at the senior leadership level
• Perform the most highly complex digital and physical products and services using domain knowledge and extensive business expertise
• Develop and deliver innovative strategies that benefit customers and product users
• Lead major business projects which impact the Experience Design job family
• Design, evaluate, and select process, product, and service improvements based on thorough understanding of user and customer needs and industry trends
• Mentor and guide junior team members in user-centered design practices.

Minimum Qualifications:

• Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.
• Previous management experience

Preferred Qualification:

Additional Responsibilities

• Lead design efforts for creating seamless, secure, and intuitive cross-platform login experiences

• Translate complex authentication and security requirements into elegant, user-centered solutions

• Apply strategic design thinking to balance near-term delivery with long-term innovation in identity and access

• Partner with product, engineering, and risk teams to influence strategy and ensure high-quality execution

• Contribute to design systems, processes, and standards that scale across teams and platforms

Preferred Qualifications:

• Proven track record delivering enterprise-scale, cross-platform design solutions