Communications Associate

 

Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.

About the Role

Charlie Health is looking for a detail-oriented and creative Communications Associate to join the Go-to-Market team. This role will support the development and delivery of internal messaging, ensuring our employees stay informed, engaged, and connected across the organization.

The ideal candidate is a strong communicator with an eye for design, a knack for organization, and a passion for storytelling. You’ll work closely with the go-to-market Communications Manager to bring updates, initiatives, and culture moments to life through engaging content and clear, consistent communication.

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

• Newsletter Management: Assist in the creation, formatting, and distribution of internal newsletters and ensuring consistent tone, visuals, and alignment with company priorities.
• Slide Deck Creation: Support the design and formatting of internal presentation decks, including leadership updates, town halls, and department meetings.
• Knowledge Hub Maintenance: Help organize, monitor, and update internal knowledge hubs and communication channels.
• Content Formatting & Publishing: Assist with taking raw content from leaders or teams and format it into polished, easy-to-read internal communications.
• Project Coordination: Assist with the rollout of internal campaigns and events, ensuring timelines are met and stakeholders are informed.
• Analytics & Insights: Track engagement metrics (email opens, clicks, feedback forms) and summarize insights to improve future communication strategies.
• Cross-Functional Collaboration: Collaborate with teams across departments (Admissions, Outreach, Clinical, Product Marketing and Growth) to ensure clarity and alignment in messaging.

Requirements

• Strong written communicator and stakeholder manager with excellent attention to detail.
• Comfortable using tools like Google Slides, Canva, or Figma, to bring visuals to life.
• Organized, proactive, and able to manage multiple moving pieces at once.
• A creative problem solver who enjoys turning information into engaging, accessible content.
• Eager to learn and grow in the field of internal communications.
• Experience with internal communications, marketing, or employee engagement.
• Familiarity with content management tools (e.g., Confluence or Slack).
• Experience in or passion for behavioral health, healthcare, or mission-driven organizations.

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

The total target base compensation for this role will be between $70,000 and $80,000 per year at the commencement of employment. In addition to base compensation, this role also offers a performance bonus. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the positio