Member Services Rep Front Desk Weekday Overnight

Duties and Responsibilities: 

• Responsible to oversee and maintain club operations during the overnight hours
• Monitor and maintain club cleanliness and atmosphere.
• Conduct regular audits to ensure the store is presentable and holding up to Excel Standard.
• Communicate with members and a create a high level of customer service.
• Perform Nightly club inspections, complete assigned cleaning or associated tasks along with re-inspecting said tasks
• Audit club inventory and communicate with GM and Assistant Manager on recommendations of inventory orders.
• Process and Review Daily Club Activity Paperwork and file in appropriate folders
• Audit and Balance Cash Drawers on a daily basis
• Update and Review Daily Club Reports and complete any corresponding Data Entry Documents
• Maintain and clean the Front entrance to provide customers with a clean, presentable, and welcoming environment
• Provide a safe and secure environment during the overnight hours for all members
• Stocking all retail and promotional items and paperwork for the next business day
• Ensuring Facility complies with all state and federal laws and insurance requirements
• Operating and Assisting applicable members with use of Tanning, hydro, and Total Body Enhancement Equipment and making sure all applicable paperwork and
• procedures are adhered to
• Staying up to date on all required certifications and training courses
• Assisting General Manager and Assistant Manager with club promotions, training, and implementation of any operational strategies
• This position may include the need to supervise other team members and ensure they are meeting Excel Fitness Standards of cleaning and customer service
  Communicating with, promoting, touring, and assisting prospects and potential members

Qualifications: 

• Must be at least 18 years of age. 
• High School Diploma or equivalent required. 
• CPR Certification and AED Certification are required before working alone. Uncertified Team Players will be given the opportunity to complete CPR/AED training within the first 30 days of their employment. 
• Must be comfortable standing for long periods of time. 
• Great communication skills with internal and external customers. 
• Must be team-oriented, motivated, and well-organized. 
• Ability to think critically and evaluate solutions to problems proactively. 
• Proficient ability in Microsoft Office and using a computer. 
• Must have the ability to handle sensitive and confidential information. 
• Familiar with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements. 

Supervisory Responsibility: This position has no supervisory responsibilities. 

Work Environment: This job operates in a fitness club environment and routinely uses standard office equipment such as computers, printers, and phones, as well as standard custodial equipment such as cleaning chemicals, floor scrubbers and vacuums. The noise level in the club environment may be loud on a regular basis regular basis. 

Physical Demands: The physical demands described here are representative of those that a Team Player must meet to successfully perform the essential functions of this job. 

• Regularly required to talk or hear.  
• Frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. 
• Occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. 
• Must frequently lift and move up to 25 pounds and occasionally lift and move objects up to 75 pounds.  
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. 

Position Type/Expected Hours of Work: This may be either a full-time OR part-time, nonexempt position. A nonexempt Team Player is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA.  

Scheduled work hours per week will be set during normal club hours of operation and determined by business need. Full-Time employees are ones that regularly work at least 30 hours per week. Part-Time employees are ones that regularly work 29 hours per week or less. Availability of full-time and part-time positions are dependent on business need. This position may work outside of regularly scheduled shift hours to include mornings, evenings, weekends, and overnight