Sr Manager, AR and Reporting

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

 

Given our continued growth, we always have room for more intellect, energy, and enthusiasm - join our global team and see why it's so special to be a part of Mitratech!

Job Overview 

The Sr. Manager of AR and Reporting will report to the SVP, Finance and will be responsible for managing all of Mitratech’s AR and associated reporting and will lead the global Collections team. This role will focus on accurate AR reporting – leveraging analytics to drive insights and improve AR, ensuring effective credit and collections processes are established and maintained and driving down bad debt.  The ideal candidate is detail-oriented, analytical, and process-driven, with a strong background in collections, AR accounting, and team leadership.

Essential Duties & Responsibilities:  

Credit & Collections

• Oversee the end-to-end collections process, ensuring timely and effective collection of outstanding receivables.
• Develop and implement collections strategies to reduce delinquency rates and improve cash flow.
• Monitor and manage aging reports, identifying high-risk accounts and taking appropriate action to resolve overdue balances.
• Collaborate with cross-functional teams (e.g., Sales, Customer Success, Legal) to resolve disputes, negotiate payment plans, and escalate issues as needed.
• Manage collections agency relationships, including the placement and recovery of delinquent accounts.

AR Reporting and Analysis:

• Lead AR accounting functions, including reconciliation, reporting, and audit support.
• Prepare and analyze AR aging reports, cash flow forecasts, and bad debt provisions.
• Develop and maintain key performance metrics and dashboards to track collections and AR performance.
• Conduct in-depth data analysis to identify trends, root causes of delinquency, and opportunities for process improvements.
• Provide actionable insights and recommendations to leadership based on AR and collections analytics.

Team Leadership and Development:

• Lead and mentor a global team of Collections Specialists and AR Accountants, providing guidance, support, and development opportunities.
• Foster a positive and collaborative team environment that encourages innovation and excellence.
• Provide individualized coaching and guidance through regular 1:1s and ongoing performance discussions.
• Future opportunity to lead and develop cash application team and processes available.

Process Optimization and Documentation:

• Ensure accurate and up-to-date documentation of collections workflows, AR policies, and system configurations.
• Identify, develop, and implement process enhancements to improve efficiency and scalability in collections and AR operations.
• Collaborate with the BizApps team to optimize and fully utilize collections and AR tools, driving greater efficiency and continuous improvements.

Audit and Compliance:

• Manage the Bad Debt Expense and Allowance provision for Doubtful Accounts, collaborating with the Accounting team where appropriate to ensure compliance with accounting standards and company policies.
• Act as a key point of contact for external audits related to collections and AR.
• Review and approve refunds, journal entries, bad debt write-offs, and other collections-related transactions.

Requirements & Skills: 

• 8+ years of experience in collections, accounts receivable, or financial operations, with at least 3 years managing a team.
• Extensive knowledge of collections processes and accounts receivable accounting, including experience with external audits.
• Skilled at leading and developi