Technical, Project & Event Support Specialist

Technical, Project & Event Support Specialist provides technical and project support for the Product Design Office residents which includes, but not limited to; tier one user hardware and software support, opening, documenting, and closing support tickets, monitoring support trends and suggesting long-term fixes, address software upgrades, user management, system/data audits across multiple systems, support executive events, and manage projects.

 

Responsibilities:

• Document, track, and monitor issues to ensure timely resolution.
• Perform advance root cause analysis and work to implement long term solutions.
• Escalate problems to next level support professionals when necessary.
• Work with user community to solve moderately complex tickets.
• Perform various day-to-day operational duties to manage our environment which include: resolving Design Office resident user hardware, software, and access problems, as well as supporting meetings and executive reviews, and managing projects. 

Qualifications

Basic Qualifications:

• Bachelors Degree
• Minimum 3 years of experience in an IT role
• Prior experience providing user support including but not limited to; physically setting up computers and associated user accounts, maintaining asset tracking database and general tier one user support
• Professional and customer focused demeanor with very good communication skills
• Demonstrate good ability to support, review, analyze, and evaluate various systems operations
• Demonstrate calmness under pressure and ability to work with Stellantis executives in-person
• Demonstrate ability to document, track, and monitor problems to ensure timely resolution
• Working knowledge of Active Directory, VPN, group policies
• Working knowledge of MS365 tools (One Drive, mail, calendar, etc.)
• Working skills with PC hardware (add/remove memory or hard drive)
• Motivated to learn new technologies including Audio and Visual equipment that supports meetings and executive design review meetings (LED Wall and other projector/screen technology)
• Work occasional weekend and evening hours to support events, technology upgrades, and testing

 

Preferred Qualifications:

• Bachelor degree in CS or MIS
• Experience in automotive and/or industrial design
• Knowledge using designer specific software: Adobe, Autodesk, Unity, Unreal, Figma, Confluence
• Executing software evaluations to determine viability
• Certifications: ITIL, Microsoft and CompTIA, RHCP, CCNA a plus
• Windows Powershell scripting
• Audio/Visual equipment knowledge