Description

Summary:
The Business Systems Analyst - Senior will work in Huntington's Branch and Contact Center Technology Department. This position is intended to serve as a career path option for highly skilled Business Analysts who do not have direct supervisory responsibility, but lead/participate in projects of a significant nature. 

Duties and Responsibilities:

• Leads assigned projects and/or provides advanced technical and consultative support to other team members for assigned business unit or assigned application(s) that are typically more complex and of a larger impact to the company. 
• Maintains in-depth knowledge of applications and stays current in technical enhancements, methodologies and trends related to the assigned application(s). 
• Analyzes existing systems or procedures and identifies technical or procedural improvements. 
• Recommends business practices to optimize use of application systems. 
• Develops operational procedures for products, services and systems. 
• Designs processes to meet regulatory requirements. 
• Develops and generates special or Ad Hoc reports. 
• Provides technical support to business unit, customers, management and other users. 
• Serves as liaison between software vendors and business units, or between users and other corporate areas.
• As this is highly specialized, it is expected that the number of employees assigned to this position will be minimal. 
• Performs other duties as assigned.

Basic Qualifications:

• Bachelor's Degree
• 4 to 8 years of related experience

Preferred Qualifications:

• Project planning and management, with the ability to manage multiple projects in a fast-paced environment and meet deadlines.
• Knowledge and/or Experience in waterfall and agile methodologies.
• Experience in a Business Analyst role performing the listed responsibilities, including experience with the following artifacts is desirable:
• Eliciting and documenting functional requirements and use cases
• Producing process flows using Visio
• Demonstrable technical skills and ability to learn technology
• Strong organization, written and oral communication skills
• Experience facilitating group sessions to gather requirements with ability to ask relevant questions to drill into the details
• Experience tracking and driving deliverables to completion
• Coordinate annual access reviews and technical recovery exercises - ensure system records are complete and approved
• Document system current state and technical procedures, gathering details from teams and assisting with documentation.
• Drive elicitation, analysis, documentation, and validation of project scope and requirements.
• Coordinate and facilitate scope and requirements sessions with stakeholders.
• Ensure scope aligns with business objectives and requirements trace back to scope.
• Review scope with application BSAs to confirm understanding and alignment.
• Collaborate with application BSAs to set timelines, identify risks, and manage issues.
• Facilitate reviews of requirements and ensure they meet quality standards.
• Track requirements status and communicate risks/issues to the IT Project Manager.
• Good reporting and Excel skills, understanding of XML and SQL queries, web services and API mapping.
• Experience in working in iterative/Agile environment
• Experience with Azure DevOps or Outlook and SharePoint
• Building and writing requirements for payment systems, ATM systems, Teller systems, POS systems, or embedded windows (IoT)
• Ensure effective communication within the BSA team and project leadership.
• Participate in reviewing key deliverables (Architecture Solution, Technical Design, Test Plan).
• Triage issues and defects during all test cycles; provide implementation and warranty support.

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Yes

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen con