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By joining the American Red Cross  you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of  the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description:

WHY CHOOSE US? 

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

WHAT YOU NEED TO KNOW: (Job Summary)

This is an individual contributor position reporting to the Manager, DCS Client Systems. It supports core DCS client systems (incl. RCCare, SCIA) ensuring systems operate reliably and efficiently. The role partners with cross‑functional teams throughout the solution lifecycle, provides tier 2 technical support, administers systems, develops operational configurations, manages DCS client data and delivers training and guidance to staff and volunteers.

WHERE YOUR CAREER IS A FORCE FOR GOOD: (Responsibilities)

• Learn and understand DCS business processes and how technology can best ensure the success of DCS users. Document, analyze, and clarify DCS requirements and translate into technology artifacts from which technology solutions are developed ensuring adherence to system architecture and software compliance standards.
• Investigate RC Care (Salesforce), Shelter Client Intake Application and other client systems operations-related problems/inquiries and recommend, facilitate and coordinate solutions.
• Present DCS business cases to appropriate BSI and HSIT forums for approval and to initiate the project process.
• Partner with DCS stakeholders to develop a strategic plan to implement the technology vision. Work closely with DCS stakeholders to analyze the current and future direction of technology to meet business goals. Educate clients about the software and project lifecycles and DCS roles. May develop project/portfolio performance metrics to monitor business value over time.
• Participate in all phases of the solution lifecycle and work closely with DCS, BSI and HSIT stakeholders to implement RC Care (Salesforce), Shelter Client Intake Application and other client systems. Formulate project functional testing strategies and plans, participate in testing to ensure a technical solution meets the requirements of DCS.
• Facilitate problem resolution between IT and the business, as needed. Represent, champion, and balance DCS interests with BSI and HSIT.
• Provide RC Care (Salesforce), Shelter Client Intake Application and other client systems training and guidance to other staff. May maintain system updates and modifications.
• Provide end-user support for tier 2 IT tickets for WebEOC, training and leading tier 2 RC Care (Salesforce), Shelter Client Intake Application and other client systems support volunteers. Develop and maintain tier 2 IT ticket support processes and workflows.
• Develop and provide technical support for on-demand and planned operational configurations in RC Care (Salesforce), Shelter Client Intake Application and other client systems.
• Support and maintain permissions for provisioning and systems access to RC Care (Salesforce), Shelter Client Intake Application and other client systems.
• Manage manual data migrations for RC Care (Salesforce), Shelter Client Intake Application and other client systems.
• Evaluate, install and customize vendor-supplied or commercial-off-the-shelf boards for RC Care (Salesforce), Shelter Client Intake Application and other client systems. May write or edit code in language(s) used by RC Care (Salesforce), Shelter Client Intake Application and other client systems.

WHAT YOU NEED TO SUCCEED: (Qualifications)

• Education: