Implementation Manager (German speaking)

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

THE OPPORTUNITY

Title: Implementation Manager (German speaking)

Location: Poland (remote)

Global Technology and Innovation

Global Technology and Innovation focuses on people (people, teams, and clients), innovation, security, new ways of working, and perfecting the basics to drive performance and enable growth. Our Infrastructure, Transformation, and Global Service Delivery teams provide services that are secure, stable, and add value to the business. Global Product Engineering focuses on solutions to create repeatable, re-usable, and competitively differentiated solutions as packaged products and managed services for our customers. Workplace Technologies and Collaboration delivers innovative technology platforms, services, and end-user solutions for Iron Mountain employees. Business Operations provides the people, processes, and technology to work better together. And because we believe that technology doesn’t innovate, it invents, our Innovation team pursues the art of discovering and applying inventions in ways that capture the hearts and minds of customers through positive change.

Job summary

The Implementation Manager is responsible for the implementation processes and activities related to the onboarding of new revenue for the Digital Solutions group in the designated region for Iron Mountain.

These implementation activities will yield successful onboarding of new Customer projects that meet the requirements & timeframes of Customers as well as the operational & financial expectations of Iron Mountain. 

This role encompasses end-to-end planning and ownership of the work and oversight of both Customers facing staff responsible for implementations as well as the technical resources that are responsible for creating and testing new workflows to support projects.

The role is responsible for the overall delivery of customer-facing solutions and operational production systems that support customer deliverables

Your role in our mission:

• Providing advanced technical consulting and advice to others on proposal efforts, solution design, system management, tuning, and modification of solutions.

• Partnering with sales and teams as an influencer to craft relevant, valuable, and profitable solutions.

• Executing standard processes & methodologies

• Support and develop processes for providing regular updates on Implementation schedules; internally and externally.

• Expertly manage Project Management and Technical resource scheduling and utilization.

• Operate within assigned budgets

• Assist Project/Programed Managers with the development of detailed project plans – provide subject matter expertise to ensure project plans reflect the right level of detail

• Leverage industry experience & background to advise/course-correct plans to ensure Iron Mountain follows best practices

• Ensures customer satisfaction – understands/establishes key performance metrics - quality, reliability, responsiveness, budget targets, etc. and ensures necessary IT Service Delivery reports are followed

• Actively support and Comply with all IT Governance activities

• Responsible for determining tools, solution and workflow that will meet both Customer and Operational needs for new implementations and be consistent with business line strategy and corporate governance