You might not know our name, but you’ve probably seen our work – on stage or on screen. We’ve supported some of the world’s most watched productions and live events in sports, entertainment, concerts, festivals, film, TV and more. For over 40 years our clients have trusted us to deliver live production, live events, and virtual production solutions for them, anytime, anywhere.

What you will do:

This individual will lead NEP's commercial performance and customer insights capability by creating the reporting, governance, and customer feedback mechanisms needed to improve accountability and execution.

Why This Role Matters

This role builds the operating backbone for commercial performance management. It helps leaders see what is happening, understand why, and act faster.

Organizational Context

This role sits within Global Commercial Operations and partners closely with Sales Leadership, Finance, CRM & CPQ, Marketing, and regional teams. The role creates the reporting, governance, and customer insight backbone that helps the commercial organization run better every day.

Transformation Environment

This is a build-and-transform role. The successful candidate will create new performance management disciplines, customer insight capabilities, governance routines, and reporting frameworks. The work is highly cross-functional and requires strong adoption management across regions.

Key Responsibilities:

• Build and manage commercial KPI frameworks, dashboards, and scorecards.
• Develop executive reporting that provides visibility into performance, pipeline, retention, and growth opportunities.
• Launch and manage Voice of Customer and customer insight programs.
• Create customer health scoring and MVC reporting routines.
• Support sales target and incentive reporting and measurement processes.
• Implement performance review cadences and accountability routines.
• Drive commercial governance for pipeline reviews, account planning, and performance tracking.
• Improve Salesforce adoption, compliance, and reporting quality.
• Translate data into practical recommendations for commercial leaders.
• Support regional teams in adopting global standards and reporting disciplines.

What You Will Build

• A common KPI framework and reporting cadence across Global Commercial Operations.
• A practical customer insight and Voice of Customer capability.
• A structured approach to performance management and commercial reviews.
• A consistent way to track sales targets, incentives, and outcomes.
• A stronger governance model for pipeline, account planning, and Salesforce use.