Senior Operations Analyst

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

 

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Lumen Sr. Analyst, you will work closely with various internal Lumen organizations as a consulting-level professional with a full understanding of area of specialization. 

The Main Responsibilities

• Contribute to the development of new processes and methods
• Develops resolutions to complex problems that require frequent use of creativity
• Uses judgement within broadly-defined policies and practices 
• Exert significant latitude in determining objectives of assignment
• Work independently
• Contribute to establishment of organization's strategic goals
• Perform in an internal expert role

 

Specific Duties (related to role)

• Establish process flow charts and end to end documentation for all contract admin functions to highlight process improvement gaps and opportunities
• Manage the timely receipt of banking documentation while also developing process controls and improvements to ensure complete customer documentation (including necessary banking forms) is received upfront without the need for continual review and follow-up.     This portion of the process must be streamlined from it’s current state.
• Monitor daily requests coming through our shared emailbox distributing tasks and evaluating results (monthly volumes, cycle times)
• Establish a criteria checklist of an effective sales contract package audit by interfacing with internal team members and management.    Produce a monthly scorecard of contract audit results and develop a standard report interface with sales management.
• Interface with Accounts Payable and various Sales Support to ensure process improvements are communicated with appropriate accountability and service levels  
• Become a subject matter expert with CDG system and learn back up support roles to all members on the Contract Admin team.   

What We Look For in a Candidate

• 4 years Sales Compensation, Finance, Sales Operations, or Project Management experience
• Proficient in Excel, Designing complex applications
• Strong verbal and written communication
• Strong analytical and problem-solving skills
• Strong organizational and personal skills
• Ability to work with various levels of management within the organization including executives

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$66,375 - $88,500 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$69,694 - $92,925 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$73,013 - $97,350 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

• Benefits
• Bonus Structure

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