Operations Associate

Role Overview:

The Operations Associate acts as a central coordination link among Western Rockies distributors, the logistics planning team, local fill-zone operations, and plant production teams. This role ensures the safe and efficient execution of distributor pickups by maintaining alignment on product availability, loading schedules, and operational constraints. It also provides support for daily customer service interactions related to operations and distributor activities. Additionally, the position includes supporting the operations and logistics area in managing logistics-related documentation and licensing requirements.

Key Responsibilities:

• Distributor Pickup Coordination

  • Support the daily scheduling and communication for distributor-owned transports picking up liquid product in the Western Rockies.

  • Provide pickup instructions, documentation requirements, and site-specific safety expectations.

  • Help adjust schedules as plant conditions or distributor needs change.

• Coordination With Central Logistics (Loading Times & Allocation)

  • Communicate distributor pickup needs to the central logistics team to confirm loading times.

  • Ensure loading slots match regional inventory, production status, and operational capacity.

  • Relay real-time updates on delays, equipment issues, or changes in availability.

• Fill-Zone and Terminal Operations Support

  • Check fill-zone bay availability, queue conditions, and equipment status prior to scheduled pickups.

  • Work with local site teams to support safe and organized truck flow during busy loading periods.

  • Report any operational issues that could affect loading reliability.

• Production & Product Availability Alignment

  • Monitor liquid levels and production updates throughout the shift.

  • Communicate changes in product availability to logistics teams and distributors when needed.

  • Ensure pickup activity stays aligned with plant operating constraints and product inventory limits.

• Customer Service & Distributor Interaction

  • Serve as the first point of contact for distributor driver questions, loading issues, and operational concerns.

  • Assist with onboarding requirements, documentation checks, and problem resolution during loading.

  • Escalate quality, safety, or service concerns to the appropriate internal team.

• Performance Tracking & Continuous Improvement Support

  • Record pickup activity, schedule adherence, and distributor performance feedback.

  • Identify recurring issues and support follow-up actions with operations and logistics teams.

  • Participate in routine calls or meetings to review operational performance and improvement opportunities.

Qualifications:

Education &