11-180 - Front Desk Monitor - SC/Hope Harbor

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church.  Its message is based on the Bible.  Its ministry is motivated by the love of God.  Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Front Desk Monitor will promote a warm atmosphere for our clients and visitors. They will answer the phone in a professional manner. They will refer all calls to the appropriate staff or take messages for clients. This employee will also be responsible for monitoring movement and security cameras inside and outside of the building. Monitor and maintenance of ongoing alcohol and dmg free environment standard of the Hope Harbor Center. Keep all logs, sign-in rosters and other related documents current, log special incidents. This is a 2nd shift position on 3pm-11:30pm) + Friday 3rd shift 11am-7:30pm

Essential Functions

• Support the stated mission of The Salvation Army and the Hope Harbor Center in word and deed.
• Respond to clients’ needs promptly, professionally, and with great courtesy. Provide support to all residents.
• General monitoring of clients to ensure that a safe, quiet and friendly atmosphere is maintained
• Explain rules and procedures. Enforce facility rules in a dignified, respectful and supportive manner.
• Complete all daily logs, gather all needed signatures and give complete end-of-shift reports to the oncoming shift, Manager and Director.
• Make timely rounds of the facility to ensure that residents are safe and protected.
• Document and report unusual occurrences, incidents, and injuries.
• Fulfill basic housekeeping duties and assignments as directed.
• Ensure that resident's rooms are neat and clean, hallways are free of obstructions and other safety hazards.
• Provide crisis intervention support as needed.
• Provide appropriate involvement in coordination with other staff so that safety and security measures are adhered to.
• Maintain security inside and outside of the building.
• Respond promptly and appropriately to emergency situations.
• Maintain resident confidentiality.
• Answer and direct incoming calls to the appropriate individuals in a courteous and professional manner.
• Monitor client's medication.
• Assist with cleaning common areas desk, and Staff restroom daily.
• Maintain a helpful and friendly attitude toward residents.
• Provide support and encouragement to residents.
• Ensure that all Facility Monitor paperwork and records are accurate and up to date.
• Attend staff meetings and training when assigned.
• Supports the goals and directives of the Management Team.
• Ability to work an irregular schedule with varying hours as needed.
• Documents all resident and facility issues, incidents and/or concerns for Program Team review.
• Provide orientation of House Rules and program structure to new incoming residents.

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis.  Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.  Ability to operate computer, fax, and telephone. Ability to lift up to 25 lbs.

Minimum Qualifications

• High School Graduate or equivalent.
• If in recovery, must have a minimum 1 year sobriety,
• 6 Months experience (or equivalent) working with homelessness, positive reinforcement principles, social work, etc.
• Must obtain and maintain current CPR and First Aid certification.
• Must receive T.B. testing annually.
• Ability to communicate effectively, both verbally and in writing.
• Must be able to set limits and always maintain professional boundaries.
• Must maintain a non-judgmental attitude in working with residents.
• Must remain calm and follow protocol in all situations.
• Must be able to pass a background check.

Skills, Knowledge & Abilities

• Driving Test and clean MVR
• Ability to carry out assignments independently and work with minimum supervision.
• Ability to maintain accurate client documentation
• Good organizational skills and maintain accurate documentation