Automotive Technical Assistance Agent - MICHIGAN USA

Job Description:

Key responsibilities:

• Technical Support: Assist customers and technicians in diagnosing and resolving vehicle technical issues via phone, email, or chat.​

• Problem Resolution: Analyze reported problems, identify root causes, and provide clear, actionable solutions.​

• Documentation: Maintain accurate records of customer interactions, technical issues, and resolutions using the company's CRM system.​

• Collaboration: Work closely with engineering and product teams to relay customer feedback and contribute to product improvements.​

• Training: Stay updated on the latest vehicle technologies and repair techniques through continuous learning and training.​

• Quality Assurance: Ensure that all provided solutions meet company standards and contribute to overall customer satisfaction.

Qualifications:

• Education: 2-4 year Automotive Technology program (certificate or degree) preferred, or equivalent job experience

• Certifications: ASE Certified (minimum 2). The National Certification is ideal. State certification is acceptable, however candidate must be willing to get the ASE certification once hired

• Language: Bilingual (French Canadian and English) is required

• Experience: Minimum 3 years of hands-on experience as an Automotive Technician (dealership preferred, but independent repair facilities are acceptable). Previous experience in customer service, or related fields is also preferred, but not required.​

• Technical Skills: Expert understanding of vehicle systems, diagnostics, and repair processes.​ Extensive experience with electric vehicle, infotainment, and hybrid technologies are a plus.

• Communication Skills: Excellent verbal and written communication abilities, with a focus on clear and empathetic customer interactions.​

• Problem-Solving: Ability to think critically and provide effective solutions under pressure.​

• Computer Skills: Proficiency in CRM software, Microsoft Office Suite, and / or other relevant applications.​

• Customer Service Orientation: Commitment to delivering exceptional service and maintaining positive customer relationships.

Work Environment

• Home office remote, with occasional traveling to Michigan offices: 1272 Doris Road, Nexteer - Auburn Hills, MI 48326-2617, United States of America. All applicants must live in Michigan, USA

• Able to work shifts within the call center’s hours of operation: Monday – Friday (7 a.m. - 8 p.m. Eastern time)

• This position is fully remote within the United States only

• All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

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