Client Success Associate

Client Success is vital to our long-term profitability. Retention is paramount to our success. We will not be successful unless our clients perceive the value from our services and continue to purchase on a recurring basis. 

With over 1,500 clients and subscription revenue of over $80M throughout the Americas today, it is more vital than ever for our Client Success team to be passionate and proactive about ensuring our clients continue to get value from our data. While Account Managers and Business Development Managers focus on growth, the Client Success team are business partners that ensure client retention.

As such, we need a motivated Client Success Associate to partner with our Commercial team to support 100+ of our largest and most well-known clients across the Consumer Packaged Goods industry. The Client Success Associate will provide reactive client support and training to many of Mintel’s most prestigious clients within the Beauty, Consumer Packaged Goods, and Retail industries. This position is responsible for fielding data and insights requests from clients, as well as assisting our Commercial colleagues with various client-related administrative tasks.

What You Will Be Doing:

• Responding to Client Requests: Providing timely and thorough responses to ad-hoc client questions and research requests using the appropriate Mintel data and insights
• Collaborating: Working closely with Client Success Managers on client engagement and providing support as needed
• Client Training: Training clients on how to find data and insights via Mintel platforms using Zoom
• Representing Mintel: Operating as a competent and knowledgeable expert in Mintel's methodologies and processes across a broad range of verticals; providing timely and thorough responses to ad-hoc client questions

 Who We are Looking For: 

• A Multi-tasker:  You have the ability to handle multiple projects simultaneously and with different deadlines, which includes producing and delivering reports
• Client-obsessed: You are passionate about client service and you are driven to help your clients achieve success
• Naturally curious: You are naturally curious and great at navigating client conversations, asking second and third level questions to get at the heart of clients’ challenges and goals
• Self-Directed: You take initiative to solve problems and uncover opportunities, and you are eager to take ownership and accountability for the success of your client portfolio
• Detail-Oriented: You have excellent attention to detail and strong organizational skills. You are dedicated to quality, ensuring accuracy and efficiency in your work to elevate Mintel as a top consumer insights company
• Great communicator: You have extremely polished verbal and written communication skills, and can adapt your communication style to suit each client and internal business partner
• Tech-savvy: You have excellent Excel and PowerPoint skills. You are able to find creative ways to help clients digest and derive insights from large sets of data. You have experience working with usage tools, such as Mixpanel and Salesforce.com

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets