Senior ServiceNow Architect - DHS Public Trust (Remote)

Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award. 

Position Description  

As a Senior ServiceNow Architect, you play a critical, technical leadership role within our ServiceNow Practice and across our client space. You are responsible for leading the design, implementation, and delivery of complex and innovative ServiceNow and cross-technology solutions. This role combines deep technical expertise with leadership capabilities to drive the success of our projects, mentor junior team members, and foster growth in our technical acumen and our service revenue.  

Job Location: Remote within the United States 

*If you accept this position, you should note that ICF does monitor employee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections. 

Your responsibilities include:  

• Lead requirements discovery with clients and stakeholders, clarify ambiguous needs, and design scalable ServiceNow and integrated technology solutions. 

• Translate business processes into detailed technical designs aligned with both short‑ and long‑term goals. 

• Serve as a trusted technical advisor, providing expert guidance on platform capabilities, customization, integrations, and best practices. 

• Identify potential delivery challenges early and develop innovative solutions. 

• Collaborate with project teams to ensure solution designs are implemented accurately and effectively. 

• Conduct code reviews and provide feedback to maintain quality, consistency, and alignment with standards. 

• Design and oversee integrations and automation workflows across systems, ensuring data consistency and integrity. 

• Document integration strategies, data models, and technical roadmaps. 

• Apply and promote performance optimization best practices, resolving bottlenecks and improving system responsiveness. 

• Develop and lead quality assurance and testing strategies for technical deliverables. 

• Ensure projects are staffed with appropriately skilled and certified resources; identify and address talent gaps. 

• Work closely with project managers to maintain scope, timelines, and clear communication with leadership and clients. 

• Define and enforce security and compliance requirements for all solutions. 

• Produce comprehensive technical documentation, including architecture diagrams, specifications, and implementation guidelines. 

• Contribute to knowledge sharing across the practice through documentation, white papers, demos, and learning sessions. 

• Stay current on ServiceNow and related technologies, applying new insights to improve solution design and delivery. 

• Build and maintain strong client relationships, anticipating needs and guiding clients toward optimal outcomes. 

• Mentor and coach team members, support career development,