Strategic Initiatives, Sr. Manager

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Position Summary

ServiceNow makes work, work better for people. Our cloud-based platform and products streamline and simplify how work gets done. We are the fastest growing enterprise cloud software company in the world and have been recognized by Forbes as the #1 most innovative company (https://bit.ly/2LYJzRE). For us, this is just the start.

The ServiceNow Strategic Accounts organization is focused on working with ServiceNow’s most strategic customers to unlock exponential value with the ServiceNow platform. We focus on growing these customer’s footprint in ServiceNow, while also ensuring realization of key outcomes and value. The Strategic Initiatives team’s mission is to run and grow the business, bring together a community of cross-functional go-to-market team members that touch these customers, provide customer intelligence, and lastly, drive forward the Executive sponsorship program and broader executive engagement. As a Strategic Initiatives Sr. Manager in the Strategic Initiatives organization, you will be responsible for scoping, prioritizing, and executing high priority strategic initiatives in support of our vision. Your work will give you exposure to the executive sales team and contribute to our overall strategy and help drive its successful execution. This individual should be able to dive deep into solving problems while maintaining a broad perspective. This role is full time.

We are looking for a Sr. Manager who is a strategic thinker, problem solver, and collaborative team player. The ideal candidate is a self-starter who is able to thrive in high growth, fast paced environments, working across a number of stakeholders. If you want to learn more about our company and the impact we have, please visit our YouTube channel: https://www.youtube.com/user/servicenowinc

Responsibilities:

• Create framework/playbook, governance, strategy and scoping ​for strategic initiatives that are critical for Strategic Accounts growth and success
• Incubate / scope forward looking go-to-market accelerants to drive outcomes such as NNACV attainment and customer refereanceability and championship
• Drive best-in-class end to end management for initiatives that drive growth and operational excellence for identified key initiatives
• Improve operational excellence through identification and execution of initiatives that create efficiency, remove obstacles, or create improved processes and approaches to the business
• Lead cross-functional teams (e.g. product, field sales, ops) to identify opportunity, unlock productivity and accelerate execution
• Build consensus with cross-functional collaborators, including proper hand off to relevant stakeholders for execution of strategic initiatives
• Develop compelling recommendations, communicated in high-quality output & growth results

Qualifications

• 9+ years of work experience, preferably in management consulting, tech strategy, operations function, or similar
• High energy, disciplined execution skills, and willingness to do whatever it takes to deliver results
• Ability to work independently on assignments and issues that are
• Effective communicator, able to convey