DEPARTMENT OF VETERANS' SERVICES

For Veterans and those who care for them.

BUSINESS OFFICE MANAGER

Job Location:

Arizona State Veterans' Home - Phoenix
4141 N S Herrera Way 
Phoenix, Arizona 85012

Posting Details:

Salary: $50,000.00- $55,000.00 annually (DOE) 

Grade: 20

Closing Date: October 1, 2025  

Job Summary:

Would you like to be part of an amazing team that helps veterans thrive? At the Arizona Department of Veterans' Services (ADVS), we are committed to serving and honoring veterans, service members, and their families by ensuring that they receive the highest quality services so that they can thrive for a lifetime!

We are looking for an outstanding Business Office Manager.

Your rewards:
• Incomparable Benefits: Our program provides the opportunity to receive a pension and healthcare benefits for a lifetime!
• Meaningful Work: Your dedication will directly enhance the lives of veterans and their family members, providing them with the care and respect that they deserve.
• Professional Growth: You will have the opportunity to engage in continuous learning and improvement through the Arizona Management System (AMS).

Your contribution:
• Outstanding Service: Provide world class assistance to veterans to improve their quality of life
• Continuous Improvement: Participate in facility meetings, training sessions, and the implementation of the Arizona Management System (AMS) to achieve continuous improvement and efficiency
• Team Collaboration: Work with other professionals using your expertise while improving your knowledge, skills, and abilities

Job Duties:

• Prepare or assist with the preparation of operating and ancillary budgets for the home
• Coordinate all accounts receivable functions for the home to ensure timely and accurate billing/collection of Veteran/Member accounts according to facility policies and procedures
• Oversee posting, balancing, and reconciling of records
• Prepare monthly reports
• Keeps Administrator informed of fiscal status on a regular basis and notifies of financial issues that may impact revenue flow
• Participate in writing department policies and procedures
• Sets up and monitors internal control
• Ensure compliance with accepted accounting principles and standards, Medicare and Medicaid guidelines, third-party payer rules and federal, state and VA rules and regulations
• Direct the financial aspects of the admissions process, ensuring admissions are financially eligible and able to pay for their care while meeting with Veteran/Member families or responsible parties to discuss billing questions
• Track status of ALTCS applications and assist with research for recertification
• Oversee resident trust fund (Personal Incidental Account) to ensure its integrity and maintains surety bond in excess of Personal Incident Account balance
• Supervise subordinate staff to ensure goals and objectives of work unit are met
• Provide training and support to include 1:1 coaching and evaluations
• Attend and facilitate a variety of meetings such as the monthly Accounts Receivable Meeting and staff meetings
• Participate in contract provider reviews, providing input and recommendations

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

• Generally Accepted Accounting Principles (GAAP)
• Principles, concepts. practices, methods and techniques of government accounting, internal control structures, and fiscal management
• Procedures for billing insurance companies, Medicare, Medicaid, VA, private pay
• Accounting principles related to accounts receivable
• Budget process
• State and federal regulations governing skilled nursing facilities
• Medical and legal terminology
• State's automated accounting system (AFIS)

Skill in:

• Verbal and written communication skills
• Skill in analysis, interpretation and communication of financial data
• Problem solving skills
• Developing policies and procedures