Senior Manager, Project and Delivery Management (Business Intelligence & Automation Projects)

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

As Senior Manager, Project and Delivery Management (Business Intelligence & Automation Projects) you will:

• Manage the BIAA team portfolio of projects through active engagement with BIAA team leadership/staff, key stakeholders and leadership; including trimesterly and ad-hoc prioritization process, regular status updates (portfolio review, MOR, etc.), managing expectations

• Thoughtfully assign Business Analyst (BA) and Project Management (PM) resources to appropriate program/project assignments; effectively supporting the projects with the right skill sets needed, applicable subject matter expertise and supporting team professional development through these assignments

• Actively manage and make improvements to our project/documentation tools in Atlassian suite (Jira Align, Jira, Confluence), ensuring 100% adherence to project documentation & tracking standards

• Manage and own BIAA project request intake and triage process; effectively communicating with stakeholders, internal team timely, accurately and professionally

• Align with internal BIAA teams on current and planned projects to support the project lifecycle driving timeliness of deliverables, proper documentation and the ability for real-time status updates.

• Mindset of continuous improvement; tracking and action planning for BIAA through project-close survey results and other means of feedback.

This job might be for you if:

• You're energized by being part of a large cross functional team working in a fast-paced environment. You enjoy working in teams with a diverse set of experiences and backgrounds. You listen to others’ ideas with an open mind.

• You’re a leader. And you know this means more than leading people. You know that it means taking initiative with a project - anticipating the next steps and acting before asked. You also know that it can mean leading from behind and stepping in with much needed support.

• You enjoy solving complex problems.  If you don’t know how to do something, you work to find the answers. You don’t get frustrated easily when something doesn’t go the way you planned.

• You can take complicated concepts and communicate them effectively to a variety of audiences. You write well. You pay attention to the details. You can articulate your thoughts eloquently. You have a track record of successfully influencing senior leadership and clients.

• You are self-motivated. You take ownership of your work and your team’s work. You pay attention to the details.

In order to be successful in this role you must exhibit the following:

• Experience and comfort managing “up”, influencing leaders through expert messaging, storytelling, and general written and verbal communication skills.

• Adept at collaboration and teamwork; you love collaborating with those with diverse roles, responsibilities, backgrounds, and skill sets.

• Demonstrated superior business process, project management skills.

• Ability to effectively communicate with all levels of the organization; clearly, concise and to the point.

Required Qualifications:

• 7+ years of demonstrated organizational skills (e.g. project management experience or managing cross-team/department initiatives with demonstrated success).

• 2+ years of experience with one or more of the following project management & documentation tools, for example:  Atlassian (Jira, Confluence, Jira Align, etc.), Smartsheet, Asana, Monday.com, Trello, etc.

• 2+ years of experience leading and managing a team, or significant complex/inter-dependent programs/initiatives.

Preferred Qualifications

• PMP Certification

• Masters degree

• Demonstrated relationship management skills at the senior level; capacity to quickly build and maintain credible relationships at varying levels of the organization simultaneously.

• Demonstrated leadership w