5967 - Supply Chain Customer Service Manager / Project Manager

Description

Verista’s 500 experts team up with the world’s most recognizable brands in the life science industry to solve their business needs. The nature of our business is to empower growth and innovation within the scientific community and to help researchers, organizations, and companies solve some of the world’s most pressing healthcare challenges. Verista provides innovative solutions and services that empower informed decision-making and are the result of our significant investment in our people and our capabilities.

Our ability to grow is driven by world-class people who thrive in a team environment and share our mission to enable life sciences clients to improve lives. Our talented and dedicated professionals are committed to making an impact every day.

Company Culture Guidelines & Values:

• We empower and support our colleagues
• We commit to client success at every turn
• We have the courage to do the right thing
• We encourage an inclusive environment where our colleagues feel respected, engaged, and challenged.
• We constantly acquire new skills and learn from our experiences to enhance our collective expertise

Supply Chain Customer Service Manager Responsibilities:

• This Supply Chain Customer Service Manager requires an understanding of the manufacturing processes and an ability to communicate status with multiple customers, as well as a desire to develop and maintain the highest possible standard of customer service. This role must also embrace the latest technology and systems to develop new and innovative means of communication with customers that enhance reputation and deliver exceptional service. The role requires a desire to understand the various customer requirements and be able to represent our facility in a highly professional, responsive, and detailed manner. This role has detailed interactions with customers, internal stakeholders, and International Distribution personnel to ensure orders deliver on-time and in-full to customer requirements. The Supply Chain Customer Service Manager is responsible for frequent, detailed communications with customers to ensure that customers' expectations are understood and fulfilled. The job holder will be responsible for multiple customers/geographic regions and must deliver performance ranked as the highest possible through feedback, metrics, and other measures as judged by both customers and facility management.
  
  Planning/Scheduling
• Timely processing of anticipated delay reports (ADR’s)
• General hub for all schedule related communication in the flow team; represent logistics at flow and process teams as required
• Work directly with Master Schedulers and Inspection Planners to ensure we are meeting the needs of our partners
  
  Capacity management
• Generate, analyze, and report plant capacity analysis
  
  Customer Service
• Represent customer throughout order process – priority setting /negotiations
• Communicate status – to customers & internal resources (escalating issues as appropriate)
• Coordinate steps when expediting is required
• Work collaboratively to ensure order documentation requirements are met
• Facilitate with multiple workcenters to support Forward processing and Final approval.
• Establish effective internal relationships with key departments / functions
• Establish relationships with customers (international & domestic personnel)
• Support customer service metrics and performance indicators
• Monitor customers' forecasts, and service needs
• Influence internal performance to meet customers' needs
• Know the impact on customers when production plans change
• Communicate regularly and proactively with customers
• Leverage knowledge of customers to improve the service levels provided

Requirements:

• Previous experience in using SAP
• Positive attitude & demonstrate a customer service mindset
• Organizational skills, prioritization skills, and attention to detail
• PC and systems skills. Familiarity with SAP & demand management systems
• Manufacturing / supply chain experience – familiarity with processes, systems & products
• Initiative and ability to work well under pressure and deadlines
• Knowledge / Experience in Manufacturing, Packaging, and/or Customer Service
• Strong organizational and Project Management skills
• Knowledge of MRPII and OSSCE
• Customer oriented
• Excellent Computer skills (e.g., MRP, SAP, Excel)
• Master Scheduling
• Manufacturing in high speed/high volume production process
• Extensive experience in MRP syst