Sales Support Associate

ABOUT OUR SALES TEAM

Albert’s Sales team is made up of territory owning Account Executives. They are responsible for guiding prospects through the buying process, which tends to be complex and time-consuming – Account Executives navigate procurement requirements, compliance issues, integration requirements, implementation planning, teacher training, various pricing scenarios, and bringing in the right stakeholders. Often, these steps happen over weeks or months of conversations and follow-ups.

Albert’s Account Executives have specialized skills and knowledge from learning the competitive landscape for curriculum resources, internalizing all of the product’s content and features and how they can be used, articulating narratives that get prospects excited, and finding the right implementation option for school districts with complex needs and bureaucracies. 

The Sales Support Associate will support team efficiency and boost the overall productivity of our sales team by centralizing many of the administrative and writing-intensive tasks across our Account Executives.

THE ROLE

As a Sales Support Associate, you will be in a dedicated support role for our Account Executives; you will be at the core of managing our team’s administrative tasks behind the scenes so they can maximize the volume of their customer interactions.

You can expect day-to-day tasks to fluctuate as priorities and initiatives evolve within the broader Sales team. Broad categories of responsibilities would include:

• Research – Traverse through internal and external data to identify buckets of opportunities for all Account Executives. For example, research publicly available data related to district funding sources and curriculum spending, or look through internal records of previously lost deals to find opportunities for re-engagement.

• Data validation and enrichment – Make sure our campaign data, customer records, and deal notes are correct; enrich data with personalization to maximize the impact of sales outreach.

• Campaign management – Help orchestrate outreach campaigns across channels and Account Executives. For example, if the team wants to target a particular group of people at a certain time of year, you’ll pull relevant contact lists, validate the data, and set up the campaigns in our software systems.

• RFP responses – Act as the first line of defense in responding to school district requests for proposals. Our team receives RFP’s continually throughout a year, which can often be complex and time-consuming to understand and respond to. Account Executives will review all RFP responses and give final approval, but you’ll take ownership of getting v1 drafted.

• Scheduling and follow ups with prospects – Help Account Executives schedule and follow up with prospects in their pipelines so they can offload tedious activities.

• Conference research and outreach – Look nationwide for specialized curriculum and district administrator conferences where Albert can exhibit. Leading pre and post-conference outreach efforts to maximize the impact of our in-person time.

ABOUT THE COMPANY

Since 2014, Albert has been powering feedback loops for students and teachers to improve educational outcomes. We do this by providing students with engaging, thought-provoking questions and feedback and teachers with actionable data and flexible instructional tools. We believe we can make the biggest impact by working through teachers, equipping them with the highest quality practice and assessment content possible.

INCLUSION AT ALBERT

Albert is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. As we continue to grow, we do so with a focus on building teams representing the different cultures, backgrounds, ethnicities, and experiences of our users, students, and the world. We simultaneously strive to create spaces promoting personal growth, diversity, and inclusion.

LOCATION

We are a remote-first company. We are accepting applications from people who live and