Customer Success Account Manager - Enterprise Commercial

As Customer Success Account Manager (CSAM), you are the primary delivery lead and a partner for our more strategic Enterprise Commercial customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes. 

Are you the tech-savvy, cloud loving person that has Cloud and IT Service Management blood running in their veins? Do you have fantastic people skills and thrive in the world of technology and business? Do you want to be that key person that helps our strategic enterprise customers to achieve the most with Microsoft products and services? Do you get your energy from helping your customers succeed in making their transformational cloud projects real?

This role is likely to support across our High-Tech(including Digital Natives) and Mobility customer base. As a CSAM you are likely to land in one of thes industry verticals but have the opportunity to work across other verticals in your time in this team. 

The CSAM role in the Customer Success Unit at Microsoft will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Responsibilities

Our CSAM’s are positioned and aligned with our customers as Chief Operating Officers or Customer Success Consultants ensuring that we have the appropriate level of engagement to support and drive value and change. As such you will work with some of the world’s largest organisations pursuing strategic activities, utilising Microsoft technologies to modernise their business and to deliver better services to citizens.  

We create an environment where you can do your best work and build a career both in the CSAM role as well as the wider Microsoft. As your interests and goals evolve we will enable you to connect you with a diverse, thriving community that can help you grow. 

As a CSAM your key areas of responsibility will be: 

• Customer Relationship Management 
  • You will nurture, establish, and expand relationships with key C-level customer stakeholders to enable clear understanding of customer priorities and goals to align quality solution planning, delivery execution and governance. 

• Customer Success Leadership – Consumption Leadership 
  • De-risk and accelerate the delivery of Microsoft solutions and take ownership of team orchestration and coordination that accelerates production level consumption and customer adoption across all three clouds. Ensure there is alignment to top customer priorities to help our customers get value from their Microsoft investments and leverage support agreement to achieve their goals. 

• Customer Success Leadership – Customer Strategy and Growth
  • Engages with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account. 
  • Aligns with the account team to create and link Customer Success Plans with account plan priorities and develop bookable programmes of work.