Field Service Manager

Since 2018, Elevate Aircraft Seating has been enhancing the passenger experience through innovative aircraft seat design and manufacturing. With locations in California, Washington, and Germany we are guided by creativity, collaboration, and a shared commitment to quality.

We are looking for a skilled Field Service Manager to join our team in Charleston, SC. We value teamwork, inclusivity, and continuous professional development, and we offer competitive benefits along with opportunities for growth.

JOB SUMMARY

The Field Service Manager is responsible for providing on-site technical support at the Boeing Final Assembly Line (FAL) for Elevate Aircraft Seating. This role serves as the primary point of contact for The Boeing Company and airline customers during aircraft production, addressing installation issues, damaged parts, rework requirements, cosmetic defects, and customer relations concerns. The position requires strong technical expertise, sound judgment, and problem-solving skills to develop innovative solutions and adapt quickly to challenges. The Field Service Manager reports directly to the Product Support Manager.

SUMMARY OF JOB DUTIES - Essential Functions (Other duties and projects may be assigned or requested.)

Reasonable accommodation may enable individuals with disabilities to perform essential functions.

• Lead a mission-critical field service team at a global aviation company, ensuring all objectives are met with precision.
• Direct a cross-functional team of Field Service Technicians and contractors to maintain Elevate aircraft seating and Boeing Encore–owned products on time.
• Act as the primary liaison for internal and external customers, resolving issues promptly and cultivating long-term relationships.
• Develop and execute a strategic growth plan for the Boeing Charleston facility, while providing support to the Airbus Mobile, Alabama facility as needed.
• Oversee rework operations across receiving, BFE, factory, and flight line areas to ensure adherence to Elevate Aircraft Seating drawings and rework instructions.
• Enhance organizational expertise in aircraft seating by tackling both hands-on operational challenges and broader managerial responsibilities.
• Ensure team performance aligns with critical Service Level Agreements (SLAs), keeping aviation operations active and uninterrupted.
• Implement and oversee operational efficiency initiatives, including technology upgrades and company-wide programs.
• Manage the unit’s budget, staffing, and inventory to maintain accurate work and billing records.
• Plan for anticipated workload spikes, adjusting resources with additional support from the home base as required.
• Forecast part requirements and manage minimum stock levels to align with historical usage and anticipated needs.
• Position the team for future growth by driving customer expansion, strengthening regional operations, and developing leadership skills within the group.
• Rework and stamp pickups for all seat classes requested by Boeing and airline customers during aircraft builds.
• Assist Boeing seat installation teams, ensuring high-quality workmanship at all times.
• Handle moderately complex issues independently and escalate highly complex issues to the Product Support Manager.
• Respond promptly to all communication and maintain strong rapport with Boeing personnel and customers.
• Follow Elevate Aircraft Seating and Boeing safety guidelines, training requirements, and flight line processes.
• Submit part order requests and manage the POA/SOA process at Boeing and Elevate Aircraft Seating.
• Escort Elevate Aircraft Seating guests and technicians safely throughout Boeing facilities.
• Attend Boeing’s daily stand-up