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MA
Sr. Manager, Knowledge and Training
Match GroupWest Hollywood, United Statesfull_timeVerifiedPosted 25 Mar 2025
About the role
Our Mission
Launched in 2012, Tinder® revolutionized how people meet, growing from 1 match to one billion matches in just two years. This rapid growth demonstrates its ability to fulfill a fundamental human need: real connection. Today, the app has been downloaded over 630 million times, leading to over 97 billion matches, serving approximately 50 million users per month in 190 countries and 45+ languages - a scale unmatched by any other app in the category. In 2024, Tinder won four Effie Awards for its first-ever global brand campaign, “It Starts with a Swipe”™"
Our Values
One Team, One DreamWe work hand-in-hand, building Tinder for our members. We succeed together when we work collaboratively across functions, teams, and time zones, and think outside the box to achieve our company vision and mission.
Own ItWe take accountability and strive to make a positive impact in all aspects of our business, through ownership, innovation, and a commitment to excellence.
Never Stop LearningWe cultivate a culture where it’s safe to take risks. We seek out input, share honest feedback, celebrate our wins, and learn from our mistakes in order to continue improving.
Spark SolutionsWe’re problem solvers, focusing on how to best move forward when faced with obstacles. We don’t dwell on the past or on the issues at hand, but instead look at how to stay agile and overcome hurdles to achieve our goals.
Embrace Our DifferencesWe are intentional about building a workplace that reflects the rich diversity of our members. By leveraging different perspectives and other ways of thinking, we build better experiences for our members and our team.
The Team and RoleTinder brings people together. With tens of millions of users and a presence in 190 countries, our reach is expansive—and rapidly growing. Our Member Experience team is dedicated to providing best in class customer support and Trust & Safety moderation. The Knowledge team oversees daily management of our internal knowledge base, ticket responses, and our Help Center and delivers strategic projects to ensure maximum impact for our agents and users. The Training team develops our training curriculum and content to ensure our global agent pool is equipped to effectively and efficiently handle their case load.
We are looking for a Sr. Manager of Knowledge and Training to oversee these programs and manage the teams executing them. In this role you will set and achieve the strategic vision for each program, direct various workstreams, and coach team members to deliver impact. We are looking for someone with a strong content management background who is user focused and comfortable working in small team environments. Strong leadership skills, ability to work cross-functionally, and an analytical mindset are a must. If you are looking for a space to lead, bringing organizational clarity and effective execution, we want to hear from you.
Where you’ll work:This is a hybrid role and requires in-office collaboration. This position is located in Los Angeles.
Launched in 2012, Tinder® revolutionized how people meet, growing from 1 match to one billion matches in just two years. This rapid growth demonstrates its ability to fulfill a fundamental human need: real connection. Today, the app has been downloaded over 630 million times, leading to over 97 billion matches, serving approximately 50 million users per month in 190 countries and 45+ languages - a scale unmatched by any other app in the category. In 2024, Tinder won four Effie Awards for its first-ever global brand campaign, “It Starts with a Swipe”™"
Our Values
One Team, One DreamWe work hand-in-hand, building Tinder for our members. We succeed together when we work collaboratively across functions, teams, and time zones, and think outside the box to achieve our company vision and mission.
Own ItWe take accountability and strive to make a positive impact in all aspects of our business, through ownership, innovation, and a commitment to excellence.
Never Stop LearningWe cultivate a culture where it’s safe to take risks. We seek out input, share honest feedback, celebrate our wins, and learn from our mistakes in order to continue improving.
Spark SolutionsWe’re problem solvers, focusing on how to best move forward when faced with obstacles. We don’t dwell on the past or on the issues at hand, but instead look at how to stay agile and overcome hurdles to achieve our goals.
Embrace Our DifferencesWe are intentional about building a workplace that reflects the rich diversity of our members. By leveraging different perspectives and other ways of thinking, we build better experiences for our members and our team.
The Team and RoleTinder brings people together. With tens of millions of users and a presence in 190 countries, our reach is expansive—and rapidly growing. Our Member Experience team is dedicated to providing best in class customer support and Trust & Safety moderation. The Knowledge team oversees daily management of our internal knowledge base, ticket responses, and our Help Center and delivers strategic projects to ensure maximum impact for our agents and users. The Training team develops our training curriculum and content to ensure our global agent pool is equipped to effectively and efficiently handle their case load.
We are looking for a Sr. Manager of Knowledge and Training to oversee these programs and manage the teams executing them. In this role you will set and achieve the strategic vision for each program, direct various workstreams, and coach team members to deliver impact. We are looking for someone with a strong content management background who is user focused and comfortable working in small team environments. Strong leadership skills, ability to work cross-functionally, and an analytical mindset are a must. If you are looking for a space to lead, bringing organizational clarity and effective execution, we want to hear from you.
Where you’ll work:This is a hybrid role and requires in-office collaboration. This position is located in Los Angeles.
In this role you will:
- Provide leadership and direction for multiple functional areas, develop and implement KM and training strategies to capture, share and organize information that can be leveraged for better business outcomes
- Manage, coach, and support team staff, ensuring the production of quality and effective deliverables in a timely manner
- Oversee the development, enhancement, and maintenance of Knowledge systems and training curricula catering to the needs of end-users, collaborating closely with Knowledge and Training “customers” to understand needs and opportunities
- Manage content lifecycle, including acquisition, validation, storage, and retirement
- Monitor and report on content usage and impact; analyzing effectiveness to identify areas for improvement
- Execute and oversee strategic projects, ensuring alignment with company and department goals
- Manage cross-functional relationships, ensuring close collaboration between teams and effective partnerships
We’re looking for:
- 4-5 years of content management experience, ideally with customer facing content and a background in Knowledge or Training content development
- 2-3 years of experience managing people with track record of enabling business teams to improve organizational and strategic execution capabilities
- Proven experience working effectively with a diverse range of colleagues and partners, driving impact with emphasis on building productive relationships with development teams, peers, and cross-functional partners
- Excellent writing and proofreading skills and background in developing content for a global audience
- Understanding of the principles of Knowledge management, content optimization, and keyword research
- Understanding o
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