Strategic Account Manager, Healthcare

Company Overview

ID.me is a high-growth enterprise software company that simplifies how people prove and share their identity online.  The company empowers people to control their data through a portable and trusted login, which means they don’t need to create a new password when visiting sites that have the ID.me button.  ID.me’s digital identity network has over 117 million registered members, and is used by fourteen federal agencies, agencies in 30 states and over 600 corporations for secure identity proofing and verification.

ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. In addition to helping people control their credentials and data, the company’s “No Identity Left Behind” initiative strives to expand digital access and inclusion for all people. The company offers multiple pathways to identity verification – online self-serve, live video chat agents, and in person.  ID.me is passionate about building a robust identity network that does not compromise access for traditionally underserved groups.

ID.me has received numerous awards including Deloitte’s 2023 Technology Fast 500, Washington Business Journal’s Fastest Growing Companies, Entrepreneur Magazine’s 100 Brilliant Companies and Wall Street Journal’s Startup of the Year finalist.  In recent quarters, ID.me announced it raised $132 million in Series D funding, led by Viking Global Investors with participation from CapitalG, Morgan Stanley Counterpoint, FTV Capital, PSP Growth, Auctus Investment Group, Moonshots Capital, and Scout Ventures. ID.me’s most recent round brings the total investment in ID.me to over $275 million since its founding in 2010.

Role Overview

ID.me is seeking an experienced enterprise seller to expand our presence in the healthcare space. To be considered for this role, this individual MUST live in California, Florida, New York, or Illinois. In this role, you will own opportunities in the healthcare market, spearheading segment expansion of patient and provider identity verification. You will be responsible for all aspects of the new logo, upsell the sales cycle, and leverage the network of 100M+ ID.me users to drive new business acquisitions. 

Top performers on the ID.me team are described as - 

• Sales-Minded. You look creatively and strategically at how to scale a partnership. You have strong relationships and a great reputation among customers within the healthcare industry, ideally EHRs and/or insurers.  
• Relationship Builder. You are highly skilled at building multi-threaded buyer conversations and maintaining relationships internally and externally to help drive the business forward. 
• Analytical. You have strong quantitative and analytical skills with the capacity to build convincing, data-driven proposals. You present ideas in a digestible way that excites customers. 
• Collaborative. You are an independent thinker but a collaborative partner, working across several departments to solve cross-functional problems for clients at all levels of the organization. 
• Coachable. You have an owner mentality and an entrepreneurial spirit matched with a healthy dose of humility. You have a growth mindset and unmatched work ethic. 

If the above resonates with you, we should talk!

Responsibilities

Strategic Account Manager, Health Systems (California) 

As a Strategic Account Manager, you will be the focal point and leader of our go-to market  strategy for the country’s largest healthcare sector markets. Reporting directly to the VP, Healthcare (Growth), you will be coordinating a cross-functional team across customer success, analytics, field  marketing, solutions engineering, and other functions. You are considered the business unit  lead for your part of the portfolio and will identify and pursue opportunities where ID.me’s  product and service offerings will create tremendous value for Health System, Payer, Pharma and other entities by increasing access rates through digital channels, fraud prevention, improving patient experience, and improving workflow efficiency.  

The Impact You Will Make  

• Drive the entire sales process internally and externally, running your territory as your own business. You will report directly to the executive team and budget owner.
• Understand the strategic competitive landscape and customer needs to effectively position ID.me’s industry leading solutions. This is a large, untapped market that requires solving problems for, and selling to, sophisticated C-level technical buyers.  
• Manage complex sales cycles from start to finish with a