Technical Principal Program Manager

The Microsoft AI Monetization team plays a pivotal role in shaping how Microsoft generates value from its AI innovations, particularly through products like Copilot, Bing, Edge, and Microsoft Advertising. This cross-functional organization is responsible for driving new monetization opportunities, business growth, and pioneering bold bets in AI-driven experiences.  

We are seeking an accomplished Principal Technical Program Manager to drive critical monetization initiatives for our Commerce Org. This execution-focused role requires a seasoned leader who can orchestrate complex, cross-organizational programs involving multiple CVPs, finance partners, product, and engineering teams to unlock new revenue opportunities while delivering exceptional user experiences. You have excellent communication skills, prefer hands-on execution, and desire to work in ambiguous situations that often require 0 to 1 lift. Monetization, consumer or commerce experience is highly valued. 

As a Principal Technical Program Manager in Commerce, you will support strategy and lead execution to turn user intent into trusted commercial outcomes. Commerce is evolving from transactions and billing systems into an orchestration layer where agents can discover businesses, negotiate and complete commercial actions, and measure outcomes end to end. You will drive initiatives that make businesses invocable and agentready, spanning discovery, business verification, transaction flows, and outcome telemetry, while delivering reliable, compliant, and scalable commerce experiences across surfaces and scenarios. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.   

Technical Program Leadership & Strategic Execution 

• Own and drive complex technical programs across the core phases of initiation, planning, execution, monitoring & control, closure, and change management 

• Translate business and product vision into actionable plans, driving execution and accountability in partnership with engineering, product, UX, data science, and business teams, including initiatives that turn user intent into trusted commercial outcomes 

• Lead agile execution across sprints, backlogs, and milestones with a results oriented style, ensuring operational rigor, delivery discipline, and execution predictability across global, distributed teams. 

Strategic Leadership & Risk Management 

• Define program vision, support strategy, and drive execution plans in collaboration with crossfunctional teams, supporting Commerce as it evolves into an orchestration layer across experiences 

• Identify, evaluate, and mitigate project and program risks, providing datadriven recommendations to stakeholders 

• Manage dependencies and ensure timely delivery of program milestones across interconnected systems and partners 

 Cross Functional Collaboration 

• Collaborate across areas to gather and prioritize requirements, scope engagements, and align resources with commitments 

• Partner and influence engineering, product, UX, data science, and business teams to deliver complex technical solutions across surfaces and scenarios 

 Success Metrics & Implementation Leadership 

• Define and monitor key metrics (e.g., latency, throughput, quality scores, revenue impact) in partnership with cross-functional teams to guide program priorities and evaluate success 

• Develop success criteria and build relationships to drive implementation across highly complex, cross-functional initiatives 

 Executive Communication & Reporting 

• Provide program updates and risks to leadership, translating complex issues into actionable, business-aligned narratives 

• Establish clear visibility into progress, priorities, and KPIs, ensuring Leadership Team and partner teams are informed and aligned 

• Communicate effectively across technical and executive audiences 

 Culture & Values 

• Embody and promote Microsoft culture and values in all interactions and initiatives 

• Demonstrate coachability, teamwork, and a commitment to continuous improvement  

Required Qu