Senior Director of Professional Services Consulting

About Unily

Unily partners with the world’s largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily’s market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace.

Unily is the only triple leader recognized by all three of the major analysts. Unily is recognized as a Leader in the 2024 Gartner® Magic Quadrant™ for Intranet Packaged Solutions, the 2024 Forrester Wave™: Intranet Platforms, and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2024. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey.

Job Purpose

The Senior Director of Professional Services Consulting will help to lead and scale our global professional services organization, driving positive customer outcomes, revenue growth, and operational excellence across North America and EMEA. This strategic leadership position will be responsible for helping to develop and execute our global professional services strategy, ensuring we consistently deliver with a consultative mindset, and building a high-performing consultancy team. 

Main Responsibilities

Strategic Leadership 

• Partner with the Global SVP of Professional Services as well as other Professional Services leaders to define and execute the global vision and strategy for the professional services organization, aligning with overall company objectives and market opportunities 

• Develop and implement scalable consulting and technical frameworks, methodologies, and best practices to ensure consistent across regions 

• Build and nurture strategic relationships with key clients, partners, and internal stakeholders 

Business Development & Growth 

• Drive global professional services revenue growth through direct client engagement and supporting regional teams 

• Collaborate with PS Solutions Engineering leadership to identify new professional services offerings and market opportunities and partner with PS leadership  

• Collaborate with sales, marketing, and product teams to create compelling solutions and go-to-market strategies 

• Assist in managing global Professional Services Profit & Loss reporting to meet financial goals 

Team Development & Management 

• Lead, mentor, and develop a diverse global team of consultants, solutions architects and developers across multiple regions 

• Build and maintain a high-performance culture focused on positive customer outcomes, innovation, and continuous improvement 

• Establish clear performance metrics, career paths, and development opportunities for the global consulting organization 

Operational Excellence 

• Optimize resource allocation, utilization, and profitability across the professional services consulting organization 

• Collaborate with the Director of Professional Services Delivery to Implement effective systems and processes for project management, knowledge sharing, and quality assurance 

• Create standardized reporting and analytics to measure team performance, project outcomes, and client satisfaction 

Thought Leadership 

• Represent the company at industry events and conferences as a thought leader 

• Contribute to the development of thought leadership content, case studies, and industry insights 

• Stay current with emerging industry trends, technologies, and best practices 

Requirements

Experience 

• 10+ years of experience in pro