Manager, Product Management - Graffiti 2.0 Platform Modernization

Manager, Product Management - Graffiti 2.0 Platform Modernization

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

About the Graffiti Team:

The Graffiti team is responsible for building and maintaining a cutting-edge enterprise platform for managing outbound correspondences across the organization. We are transitioning from a feature factory approach to an enterprise solution, focusing on scalability, self-service capabilities, and seamless integration for various business units and clients. 

About the role:

We are looking for a driven and strategic Product Manager with a strong understanding of the software development lifecycle, and experience translating business strategy and analysis into consumer facing digital products to join our team and contribute to the evolution of this critical platform. The ideal candidate has experience in a platform or enterprise software environment, and is proficient with backlog management, user story writing, and product documentation. This role will also involve data-driven decision-making, tracking and reporting on KPIs, and effectively managing stakeholders at all levels of the organization.

Additional aspects of the role:

• Roadmap Development and Prioritization: Define, develop, and manage the product roadmap for the Graffiti platform, aligning it with business objectives and strategic vision. Prioritize features and enhancements based on business value, customer needs, and technical feasibility.

• Requirements Gathering and Documentation: Collaborate with stakeholders across various business units to gather requirements, define user stories, and create detailed product specifications. Ensure clear and comprehensive documentation of all product features and functionalities.

• Platform Strategy: Contribute to the overall platform strategy, driving the evolution from a feature factory to an enterprise solution. Identify and define core platform capabilities that will support future client onboarding and use cases.

• Stakeholder Management: Effectively communicate with and manage expectations of various stakeholders, including engineering teams, business units, and leadership. Facilitate meetings, provide updates, and address any concerns related to the product roadmap and development process.

• Backlog Management: Manage and prioritize the product backlog, ensuring that it is well-defined, estimated, and ready for development. Work closely with engineering teams to ensure smooth execution of development sprints.

• Collaboration and Communication: Collaborate with engineering, design, and other cross-functional teams to ensure successful product delivery. Communicate product vision, roadmap, and progress updates to stakeholders at all levels.

• Data-Driven Decision Making: Utilize data and metrics to inform product decisions, measure success, and identify areas for improvement. Track key performance indicators (KPIs) and generate reports on product performance.

• Continuous Improvement: Identify opportunities for process improvement and implement best practices to enhance the product development lifecycle. Stay up-to-date on industry trends and emerging technologies related to correspondence management and platform development.

Basic Qualifications:

• At least 3 years of experience working in Product Management

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: 

  • A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)

  • A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, C