Customer Care Specialist

About Phibro Animal Health Corporation

Phibro Animal Health Corporation is a publicly traded organization with a rich history spanning nearly 100 years of service. The Company is a global manufacturer of medicated feed additives, feed ingredients, advanced nutrition solutions, vaccines and specialty chemicals for various industrial markets. Phibro’s revenues are in excess of $820 million, and are supported by over 1500 employees worldwide.

 

Phibro’s Ethanol Performance (EPG) business helps to optimize customers’ plant operations through the highest quality products. 

 

The Customer Care Specialist is an integral part of our Supply Chain team based out of our US - Teaneck, NJ site.

 

Position Details

This position is key to providing a world-class customer experience for both external and internal customers.  Responsible for ensuring the correct products are delivered to the intended location, on time in full, to the quality required and in the most cost-effective manner possible. 

Key Responsibilities

Strategy Development:

• Contribute to the creation and implementation of best practices for operations, strategy, policies, and procedures to meet operational performance and excellence in customer service.

Task Management:

• Order entry/fulfillment for the PBC and EPG businesses.

• Pick, ship confirm, then track and trace outgoing deliveries to customers.

• Preparation of Order Documents (Order Acknowledgement, Packing List, CoA, Invoices, Credits, etc.)

• Ensuring timely pick-up and delivery of shipments or timely communication of any deficiency.

• Support sales and marketing projects and requests.

• Develop and execute on all standard operating procedures and assist with improvements to operations functions and efficiency.

• Manage associated databases necessary to support customers.

• Compliance with all PAHC policies and administrative requirements.

• Stewardship of Phibro Brand, image, and identity guidelines.

• Regulatory Compliance and Training (DOT/DOC/EHS/ etc.)

• Perform other duties as assigned by department or manager.

Key Competencies

Accepting DirectionAccountableAttendance and PunctualityAttentive ListeningChampioning Customer NeedsCollaborativeCommittedCommunicating EffectivelyCustomer Service OrientationDelivering High Quality WorkDemonstrating InitiativeDetailed OrientedFollowing Policies and ProceduresManaging TimePrioritizing and Organizing WorkProblem SolvingShowing Caring and Understanding

Skills

Ability to maintain a positive attitude and treat each client and coworker with courtesy and respect.Able to handle client complaints with calm demeanor and professional attitude.Develop and maintain relationships with internal and external clients.Excellent Written and Verbal Communication SkillsBasic analytical skills.Must be proficient using Email, phones, cell phones, and office equipment.Proficiency in Microsoft Office ProductsAdvanced organizational skills.

Education & Experience

• Minimum of 3-5 years’ experience in customer service, preferably within similar industry .
• Experience in logistics, transportation, warehouse management or related, or any combination is a plus.
• ERP experience, preferably JDE/Oracle.

Physical Requirements

Required to sit frequentlyRequired to talk or hear constantlyRequired to walk frequentlyRequired to stand occasionallyRequired to bend frequently

 

Phibro is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, gender identity, veteran status, marital status or any other characteristics protected by law.

Business Unit: Animal Health & Mineral Nutrition   
Division: Ethanol Performance Group 
Department: Supply Chain 
Location: US - Teaneck, NJ 
Work Schedule: Monday - Friday (Standard Work hours) 
Weekly Working Hours: 40.00