Social Services Clinical Coordinator (RN, LCSW, or LMFT)

Impact Lives, Impact Community

Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 90 sites, over 227,000 patients, and over 1.1 million healthcare visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff

Under the supervision and guidance of Managed Care and Social Services leadership team, The Clinical Coordinator provides clinical oversight of case management services within the assigned care management and social services program. Job duties include direct and indirect reports and providing clinical consult for assigned patient cases.

Job Roles

• Completes all required documentation accurately, in a timely manner, and thoroughly in accordance with department standards. In addition, documentation complies with patients' health plan portal requirements.
• Works effectively as a member of the multi-disciplinary treatment team. Communicates with providers, physicians, case managers, scheduling staff, referring providers, and with outside agencies and authorities, in a timely and appropriate manner. Connects patients to internal/external resources as appropriate; accurately documents referrals.
• Acts as clinical case management resource for assigned staff.
• Provide clinical guidance for staff when completing health risk assessments, to include mental health, substance use disorder, chronic health conditions and social determinants of health.
• Provides clinical oversight of comprehensive, Individualized Care Plan (ICP), to include working with the patient and their care team, based on the patient’s health status, needs, preferences and goals.
• Reviews for appropriateness and signs referrals for Community Supports when licensure clinician review required by the health plan.
• Supports Interdisciplinary Team calls with health plans and community providers for CalAIM (California Advancing and Innovating MediCal).
• Reviews charts to provides appropriate coordination of care and delivery of all needed ECM services, consults with program leadership to address any services that do not meet standard of care.
• Supports department with case management and documentation standards.
• Acts as subject matter expert regarding staff development and training practices. May conduct mock assessments with newly hired case managers.
• Reviews, cosigns, and ensures accuracy of clinical assessments leading to the creation of the patient’s individualized plan of care. Coaches staff on assessments and care plans.
• Provides timely consultation within clinical scope for care managers when a client is experiencing a crisis.
• May directly supervise a small team.
• Builds positive relationships with staff and inspires others to perform at a higher level. Meets regularly with staff and compiles individual weekly/monthly reports to encourage staff performance.
• Develops and maintains positive relationships with appropriate referral agencies and other community and social supports.
• Leads weekly case consultation group meeting for unlicensed department staff.
• Actively participates in agency, division, and department meetings; maintains continuing educational and professional licensure as appropriate.
• Performs other duties as assigned.

Education/Certifications/Licenses/Registrations

• Current Clinical licensure in one of the following specialties required: Registered Nurse, Licensed Clinical Social Worker, or Licensed Marriage and Family Therapist.
• Meets organizational driving requirements.

Experience/Specialized skills (including Language)

• Exceptional verbal, written and listening skills.
• Strong analytical and problem-solving skills.
• Ability to work with vulnerable populations and coordinate care for those clinically complex.
• Experience in b