Field Service Manager-Boise, Idaho

Job Description

Job Duties

• Strategic Planning: Identify and create Area Strategies that achieve service objectives and adjust as needed to meet business objectives.
• Routinely analyze trends and key issues that impact business results.
• Create objectives, strategies, and tactics for overcoming key issues.
• Utilize systems to track progress of strategy implementation.
• Provide leadership and direction for assigned Field Service Engineers (FSEs) to consistently meet or exceed performance objectives.
• Communicate a vision for the Service Organization that the area team members will strive to attain.
• Provide continuous job expectations, development opportunities and improvement in FSE performance to produce the highest levels of customer satisfaction:
• Train and coach all FSEs in knowledge and skills required for continuous improvement.
• Make routine field visits with each FSE as required.
• Monitor progress, recognize improvement and establish new priorities.
• Utilize Training Department and Field Service Trainers to support area training needs.
• Provide accurate feedback and recognition to area FSEs on their progress toward meeting job expectations.
• Routinely assess FSE trends of performance versus job expectations and establish objectives, methods and measures for improvement.
• Analyze utilization and other productivity reports to optimize individual and team performance.
• Identify individual performance in relation to team performance and department standards.
• Manage area reports and data analysis.
• Maintain area service records relating to overall performance.
• Ensure consistent quality standards within area and coordinated nationally.
• Maintain positive customer relationships.
• Coordinate with Sales Management to achieve customer service objectives
• Manage overall dispatch activities to maximize efficiency.
• Work within other areas of Support Services as required.
• Perform all other essential duties as directed.

Job Qualifications

Required:

• Minimum of Bachelors Degree in Electrical, Electronic, Bio Medical, or Computer Science from an accredited college or university OR Associates Degree in the above disciplines with a minimum of five (5) years experience in a Medical or Electronics related field.
• Must have a valid driver's license.
• Travel by car/plane is required.
• Must adhere to all customer and vendor credentialing requirements.
• Individuals must also complete annual bloodborne pathogen training, operating room protocol training and obtain Hepatitis B vaccination.