Digital & Operations Product Owner, Deloitte Global People
DeloitteAbout the role
Job Type: Permanent
Work Model: Hybrid
Reference code: 133239
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Calgary, AB; Edmonton, AB; Ottawa, ON; Vancouver, BC
Our Purpose
At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.
By living our Purpose, we will make an impact that matters.
- Have many careers in one Firm.
- Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
- Learn from deep subject matter experts through mentoring and on the job coaching
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What will your typical day look like?
The Product Owner plays a critical role within the People Digital & Operations COE, supporting the successful implementation, operation, and ongoing optimisation of key People and Talent technology products. This role operates as a business and product-facing manager, accountable for understanding how assigned products function, representing business needs, translating requirements into actionable inputs for technology teams, and ensuring solutions are delivered, adopted, and sustainably operated. The role will drive value across the full product lifecycle — from delivery through to long‑term enhancement and sustainment. While the role carries strong ownership and accountability, it is not a technical configuration role.
Digital & Operations Product Owner
- Act as the primary business representative for assigned People and Talent technologies advocating for People COE needs and user outcomes.
- Work with stakeholders to identify, document, and prioritise business requirements, pain points, and improvement opportunities.
Delivery & Solution Assurance
- Partner with Technology, SMEs, Data Stewards and Business Product Owners to support solution design and enhancement delivery, ensuring alignment to business intent.
- Coordinate and lead User Acceptance Testing (UAT), validate readiness for release, and support defect triage and resolution.
Operational Ownership & Governance
- Support the day‑to‑day operation of assigned products post‑implementation, ensuring operational readiness and stability.
- Define and document standard operating procedures, ensuring support teams have the knowledge and resources to operate effectively.
Continuous Improvement & Change
- Work with operations, support, and Change teams to identify opportunities for product, process, and experience improvements.
- Partner with Change and Communications teams to support global change management, adoption, and stakeholder readiness.
About the team
The Global (DTTL) People team supports our talented, forward-thinking professionals with a broad range of development, well-being, and engagement programs to enhance their professional and personal journeys. We provide top-notch, leading-edge thinking and advisory support and partner with our businesses to ensure our professionals develop the right skills and talents to deliver on ambitious priorities.
Enough about us, let’s talk about you
- Bachelor’s degree or equivalent professional experience.
- 8+ years’ experience in business analysis, process improvement, project, or programme management, ideally within HR or Talent technology environments.
- Strong understanding of HR and Talent processes, policies, terminology, and best practices.
- Experience working with enterprise HR technologies as a business/end‑user representative; SuccessFactors or Visier experience would be beneficial.
- Demonstrated ability to understand customer requirements and improve user experience through technology.
- Familiar with agile meth
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