Customer Solutions Cloud Architect (RapidScale)

Company

Cox Communications, Inc.

Job Family Group

Engineering / Product Development

Job Profile

Lead Cloud Architect

Management Level

Manager - Non People Leader

Flexible Work Option

Can work remotely anywhere in the specified country

Travel %

Yes, 15% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $117,300.00 - $195,500.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, RapidScale helps companies turn technology into their biggest competitive advantage.  As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience. 

The Customer Solutions Architecture team provides consultative guidance throughout the customer lifecycle at RapidScale, enhancing customer retention, fostering upsell opportunities, and ensuring long-term partnerships. Our approach revolves around two key phases: Build and Maintain.

• Build Phase: Customers collaborate with RapidScale to design technical solutions based on their business needs, modernize legacy systems, or retire outdated infrastructure. This phase supports transformation and growth.

• Maintain Phase: RapidScale works closely with the customer to ensure uptime, security compliance, and to make adjustments based on immediate needs. We maintain operational efficiency and ensure ongoing success.

As a Customer Solutions Architect, you will be responsible for providing technical continuity and consultative support throughout the customer’s partnership with RapidScale. You will be assigned specific accounts to track and engage with, ensuring a seamless experience from both a technical and business perspective. This role involves high-level executive discussions, problem-solving with managed service teams, and providing direct feedback to the product team. You will be the customer’s voice within RapidScale, advocating for their needs and ensuring they receive the best possible solutions.

Key Responsibilities

Collaboration with Internal Teams:

Account Executives:

• Participate in account planning and the ongoing management of customer roadmaps.

• Engage in presales activities, including onsite visits, proposal creation, and task estimation.

• Identify new opportunities and proactively suggest upsells.

Professional Services:

• Guide delivery teams, ensuring consistency in customer engagement from presales to managed service delivery.

• Identify strategic gaps and influence leadership on potential improvements.

• Lead or contribute to account design review meetings with delivery solution architects.

• Lead or contribute to cloud assessment business cases.

• Attend steering committee activities and support customer engagements.

Managed Services:

• Serve as the architectural point of contact after professional services projects, ensuring smooth transitions to managed services.

• Stay up-to-date on account issues and customer ticket statuses, understanding customer sentiment.

• Attend service delivery manager and customer meetings, providing ongoing technical guidance and backlog management.

• Contribute to and groom the customer’s backlog, collaborating in customer-facing backlog grooming sessions.

Product:

• Assist in the optimization of customer environments, focusing on patching, monitoring, and alerting.

• Provide valuable customer feedback to help inform product development.

FinOps:

• Provide context to the financial operations team regarding cost savings and customer-specific financial insights.

Marketing:

• Contribute to blog posts and case studies showcasing your accounts’ successes and transformations.

Minimum Qualifications:

Education & Experience:

• Bachelor’s degree in a related discipline and 6 years’ e