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Sr. Manager, Support Operations
InforRemote, Remote Location, United States, United StatesRemotefull_timeVerifiedPosted 22 May 2025
About the role
General information
Country United States City Remote Location Job ID 44131 Department Customer Support Experience Level MID_SENIOR_LEVEL Employment Status FULL_TIME Workplace Type RemoteDescription & Requirements
The Sr Manager, Support Operations will be responsible for managing the HR Payroll support team. The manager will also be responsible for helping to resolve critical issues with customers and assist with the development, implementation and coordination of customer programs and standard operating procedures to drive efficiency and effectiveness of support operations
A Day in The Life Typically Includes:
- Ensure staffing levels are adequate and staff is trained to maintain documented support standards for the global customer base within budget guidelines.
- Communicate and enforce support policies and processes with employees, partners, and customers.
- Build and maintain effective working relationships with all areas of Infor, partners, and customers.
- Participate in projects and initiatives to address operational and administrative concerns.
Basic Qualifications:
- Experience as a manager leading a global team.
- Experience resolving customer issues, setting expectations and working on critical business situations.
- Experience with conflict resolution and troubleshooting with customers.
- Experience with software, technology or design and implementation of business applications.
Preferred Qualifications:
- Experience managing a US HR Payroll software support organization.
- Healthcare Industry experience.
US Remote: Dallas, TX or Alpharetta, GA
About Infor
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. For more information visit www.infor.com
Our Values
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation,
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