Senior Product Manager, Business Intelligence, GCM

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DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com

Location: USA - Florence, 2505 Ted Bushelman Blvd. 

Division: Solutions 
Job Posting Title: Senior Product Manager, Business Intelligence, GCM - 120132 
Time Type: Full Time

The Global Business Intelligence Senior Product Manager provides critical support to the Global, Regional and Local Customer, Data Center, and Internal Operations Team. Responsible for being the liaison/direct link for GCM to the wider IT and technical services organization (to establish and deliver standardized global account reporting. Lead GCM and client partnership to shape strategic reporting suite for all programs to help harmonize operational standards through business insights management and analytics.

 

• Responsible for driving ‘data first’ culture and driving strategic internal and external reporting scope while elevating the data approach for the Global Customer Management (GCM) Team
• Key member of the GCM Customer Enablement Team with a focus on account standardization and GCM / DSV compliance
• Drive and facilitate the global strategic planning process (roadmap) for business intelligence and reporting. Track and ensure strategic initiatives are managed, delivered, and measured to meet customer goals.
• Leverage BI tools to collect large data sets, interpret data, identify trends and patterns that could contribute to identifying continuous improvement opportunities
• Own central data lake approach. Design Reports & Dashboards based on business needs (Inherent understanding of operational processes and related flows)
• Collaborate with GCM CoE colleagues to align and involve key sub-program developments across Business Management, Safety, Security, Sustainability, Quality, CIP, Operations Excellence, Innovation, etc.
• Act as senior technical expert ensuring global standardization of reporting. Ensure all reports are online, accurate, and aligned with current business requirements
• Support continuous improvement and change management lifecycle. Partner with operations to identify, design, and implement requested cases for continuous improvement and innovation initiatives. Alternatively, through data approach, present findings to business leadership for continuous improvement opportunities. Measure and report impact.
• Train end users on report interaction, dashboards, etc.

• Embody a passion for continuous learning and development. Attend industry tradeshows and exhibitions to stay current on new tech to improve and drive best-in-class approach. (AI, etc.)
• Build, maintain and manage relationships across all levels of the organization and act as the technical interface at global level to operations and appropriate stakeholders on the customer side, understanding their demands
• Drive reporting connections and performance across all sites globally in the account through continuous auditing, key metric monitoring and escalate any risks/issues
• Communicate proactively across business units and organizational layers to gain feedback, buy-in and alignment. Guide Business Analysts (BA’s) in the field to align and contribute and drive standardization. Challenge assumptions and use project/program management approach to keep leaders engaged