Sr. Professional Services Consultant, Prisma Access

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

We’re changing the nature of work. Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks.  And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together. 

Job Description

Location: Seattle, WA preferred or West Coast

Your Career

You will provide guidance and technical support to clients deploying our security integrations. You’ll act as the technical partner, providing strategic guidance around complex systems to secure a digital environment. Interacting directly with the client, you’ll partner closely with client personnel to guide and suggest integrations to better serve their success. Your thorough understanding of our product integrations contributes to the development of new principles and concepts – providing detailed analysis around what’s working, what’s not, and what could be better.

You enjoy implementation work, are proactive about resolving potential concerns, and operate well around strict best practices that enable our clients on their road to a more secure digital world. You’re creative, innovative, and you love a challenge – learning how integrations might work better around new products and technologies.

Your Impact

• Work in a hybrid role supporting one customer
• Communicate with the customer(s), sales teams, peers, engineering and support teams as appropriate
• Understand the customer environment, requirements, and security roadmap to implement the appropriate security solution
• Configure, implement, and maintain Security Operating Platform
• Migrate customers from legacy firewall technologies to Palo Alto Networks platforms
• Build custom security policies and application signatures, configured for our client’s needs
• Take every opportunity to maintain proficiency and increase the level of knowledge on Palo Alto Networks SASE products, software, and services
• Provide after hours and weekend on-call support as needed to support maintenance activities
• Analyze logs and events from the solution to perform initial troubleshooting and issue identification
• Work with our Technical Assistance Center to troubleshoot and diagnose support cases
• Maintain the Company's solution and provide mentorship on code upgrades and best practices
• Ensure client needs are met and deliverables produced on time according to specified project deliverables and scope
• Test and validate the migration environment
• Coordinate and execute cutover to production
• Provide guidance on code upgrades
• Facilitate the development of new application and threat signatures
• Interact with our Technical Assistance Center (TAC) to understand and diagnose support cases
• Some travel may be required, dependent on customer request
• You work with the customer's security & network teams to build confidence across the business units impacted by the change to Palo Alto Networks

Qualifications

Your Experience 

• Experience designing, configuring, deploying and operational support of Prisma Access in an Enterprise environment
• Engineer (4+ years’ experience) in professional services or similar function with BS/MS in Computer Science, Electrical Engineering, Computer Engineering or a related technical field, or equivalent background or equivalent military experience required
• Detailed technical experience in the installation, configuration, and operation of high-end firewall appliances
• Strong understanding of LAN and WAN networking protocols and technologies, including switching, routing, firewalls and security solutions
• Strong TCP/IP networking skills
• Strong dynamic routing skills (BGP, OSPF, etc)
• Experience working with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS, SAML, etc.)
• Experience working with URL filtering
• Experience working with Pr