Account Specialist

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

We're Hiring an Account Specialist!

Job Summary:
The Account Specialist is responsible for developing and implementing sales strategies to grow the company’s customer base and increase revenue. They identify and pursue new sales opportunities, build and maintain relationships with existing clients, and present products or services to potential customers.

Light Industry Sales (LIT) team, which provides a complete line of pretreatment, generation, storage, and distribution solutions for high purity and wastewater applications in aerospace, beverage, government, health sciences, microelectronics, pharmaceuticals, biopharmaceuticals, universities, labs, and general industry. The Inside Sales associate sells products and/or services to customers through a variety of mediums and acts as point of contact post-sale, focusing on ongoing customer satisfaction, retention, and growing the business. The role involves conducting market research, preparing sales reports, and meeting sales targets. Account Specialists must have excellent communication and negotiation skills, as well as the ability to work independently and manage their sales territory effectively

Responsibilities:

Lead Generation:
• Identify potential leads through market research and networking
• Cold calling and emailing to reach out to prospects
• Qualify leads and schedule appointments with potential customers

Customer Outreach:
• Build relationships with existing and potential customers
• Follow up with previous customers to maintain their business
• Respond to customer inquiries and provide product information
• Conduct product demos and presentations for interested customers

Sales Presentations:
• Create and deliver compelling sales presentations to potential customers
• Customize presentations to address specific customer needs
• Highlight product features and benefits to showcase value
• Effectively communicate pricing and negotiate deals

Account Management:
• Maintain and nurture relationships with current customers
• Identify opportunities for upselling and cross-selling
• Monitor customer satisfaction and address any issues or concerns
• Collaborate with other departments to ensure customer needs are met

Order Processing:
• Accurately enter and process orders from customers
• Work closely with logistics and shipping departments to ensure timely delivery
• Communicate order updates and any potential delays to customers
• Handle order changes and returns

Sales Reporting:
• Track and analyze sales data to identify trends and opportunities
• Prepare sales reports and provide updates to management
• Make recommendations for improving sales strategies
• Monitor and meet sales targets and goals

Customer Service:
• Provide exceptional customer service and support
• Address and resolve customer complaints or issues
• Maintain a positive and professional attitude at all times
• Ensure customer satisfaction and retention

Product Knowledge:
• Develop a thorough understanding of company products and services
• Stay updated on industry trends and competitors' offerings
• Educate customers on product features and benefits
• Continuously learn and adapt to new product releases and updates.

High Impact Behaviors:
• Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.
• Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
• Results-Driven Performance: High-performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
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