Audio-Visual, Sr. Technician

Department

BSD BIS - Audio Visual Support Service

About the Department

The University of Chicago biomedical enterprise houses three entities: the Biological Sciences Division (BSD), the University of Chicago Medicine (UCM), and the Pritzker School of Medicine. Collectively called UCM, we are one of the nation's leading academic medical institutions and have been at the forefront of discovery, education, and clinical care since 1927. Located 20 minutes south of downtown Chicago, our Hyde Park main campus provides a single environment for learning, world-renowned basic science and clinical research, and outstanding clinical care.

The BSD is the largest academic unit within the University. The BSD is comprised of faculty from ten basic science departments, 13 clinical departments, and several Centers and Institutes. The approximately 1,300 faculty and 3,000 staff members working in the BSD collaborate across the organization to achieve our Mission, Vision, and Values (MVV):

MISSION: As part of the University of Chicago, we pursue globally impactful solutions to seemingly unsolvable challenges. Through our rigorous research, innovative education, and comprehensive care and healing, we collaborate on life-changing advancements that create meaningful results for our community and the world, including a greater, more equitable future for all.

VISION: Together, we elevate the human experience with knowledge and health care.

VALUES:
• Commit to Excellence: We contribute our exceptional talents to all we do and empower the same spirit of excellence in others.
• Embrace Curiosity: We stay open to new ideas, champion diverse perspectives, and drive a culture of thoughtful risk-taking to deliver transformative innovation.
• Embody Equity: We identify systemic issues and then foster change to drive a more equitable environment inclusive of diverse people, ideas, and fields of science.
• Grow Together: We meaningfully collaborate with one another to create something bigger than we could ever achieve alone.
• Make a Difference: We lead with heart and compassion in all our interactions. We create positive change in our areas of influence, whether expanding scientific inquiry, developing the next generation of leaders, or healing our community.
• Take Ownership: We accomplish what we say we will and hold ourselves and one another accountable for our actions.

The MVV serves as our True North, charting our strategic plan for the next ten years and beyond. It is an exciting time to be a part of the University of Chicago and the BSD. Our team is helping to shape the future for our learners, staff, faculty, patients, and community.

Job Summary

The job performs a range of technical processes and procedures related to the support of integrated audio-visual systems. Works closely with staff and faculty to ensure classrooms, conference rooms, and other technology-enabled spaces are fully functional. Installs, configures, troubleshoots, and maintains audio-visual equipment, control systems, and related technologies.

Under general supervision, this position provides audio-visual support to BSD auditoriums, conference rooms, and classrooms across several BSD buildings. May interact with University IT (IT Services) and/or University of Chicago Hospital IT (UCM IT) to restore service and/or identify and correct core problems. Will work independently within assigned area while also working collaboratively within a team of other technicians.

Responsibilities

• Provide support to BSD auditoriums, conference rooms, and classrooms across several BSD buildings.

• Guide end users through troubleshooting procedures.

• Perform upgrades to hardware and software.

• Log work in ticketing system (ServiceNow).

• Intake work via phone, email, ticketing system.

• Recognizes the importance of computer and data security and will work with faculty and staff on adhering to the security standards of the organization.

• Researches and analyzes products and systems available in the marketplace and makes recommendations to management.

• Researches, develops, installs, operates and troubleshoots audio-visual systems, such as video conferencing, digital media and desktop and network-based technologies.

• Provides projection services and presentation support for academic and public events within standard operating procedure.

• May provide informal mentorship to students in audio-video production. May provide informal training to other technicians and student staff.

• Performs other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include vocational training, apprenticeships o