Customer Service Agent

Company Description

About Us:
At Captura Hall, we specialize in delivering innovative advertising solutions that drive measurable results for our clients. With a commitment to excellence, creativity, and collaboration, we are redefining the landscape of advertising in Tampa and beyond. Join our team of dedicated professionals and contribute to a dynamic and growth-oriented environment.

Job Description

Job Description:
We are seeking a motivated and detail-oriented Customer Service Agent to join our team. In this role, you will be the first point of contact for our clients, ensuring their inquiries are addressed promptly and professionally. You will play a key role in maintaining client satisfaction and supporting the overall success of Captura Hall.

Responsibilities:

• Respond promptly and courteously to customer inquiries via phone, email, and chat.

• Resolve client issues efficiently while maintaining a positive experience.

• Maintain accurate records of client interactions and transactions.

• Collaborate with internal teams to address and resolve complex issues.

• Provide feedback on recurring customer concerns to improve service processes.

Qualifications

Qualifications:

• High school diploma or equivalent; associate or bachelor’s degree preferred.

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and attention to detail.

• Ability to work independently and as part of a team.

• Previous customer service experience is a plus.

Additional Information

Benefits:

• Competitive salary: $46,000 – $51,000 per year.

• Opportunities for career growth and professional development.

• Comprehensive training and skills enhancement.

• Supportive and collaborative work environment.

• Full-time, permanent position.