Client Service Coordinator

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For those who want to put their love of pets into action, there are few jobs more rewarding than that of a Client Service Coordinator! 

Who we are 

We’re Banfield. You’ve probably seen us around. We started in 1955 as a small practice with big ideas about preventive petcare. We’re now the leading general veterinary care practice in America, where providing high quality preventive care and treatment advances our mission: A BETTER WORLD FOR PETS.  We’d love to have you join our team to help in this mission. 

Banfield’s here for you so you can be there for pets! 

Who we’re looking for 

The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families. We 're looking for CSCs who are dedicated to their work, have a positive attitude and use our Five Principles -- Quality, Responsibility, Mutuality, Efficiency and Freedom ' as their guide. 
 

Preferred education/licenses/experience

• High School Diploma or equivalent preferred
• Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances
• One year related experience required with customer service preferred
• Medical background (veterinary, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred

A Day in the Life of a Banfield Client Service Coordinator 

The CSC provides professional, efficient and exceptional service at all times, making sure that clients and pets are comfortable in the hospital. Every associate including the CSC has an important contribution to make to the veterinary team. We’re looking for CSCs who are dedicated to their work, have a positive attitude and use our Five Principles -- Quality, Responsibility, Mutuality, Efficiency and Freedom – as their guide.  

Role responsibilities 

• Live and exemplify the Five Principles of Mars, Inc. within self and team

• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team

• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients

• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health

• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services

• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service

• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments

• Manage the finances by maintaining accurate