Cybersecurity Platform Operations Mgr

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

Cybersecurity Platform Operations Manager, managing a team of L1-L2 security platform sysadmins in the US region

Job Description:

What you need to know about the role:

Reporting to the Director of Security Platform Operations, you will lead the US based Cybersecurity Platform Operations team. The team consists of L1/L2 security system administrators who provide operational and break/fix services to our portfolio of security platforms. With technologies ranging from Identity and Access, Crypto, ProdSec, AppSec and more. You will work closely with engineering teams, product development teams and end users to deliver our services. We're looking for talented, motivated, and detail-oriented technologists with a passion for people and process. We value collaboration, communication, and understanding for achieving excellence. Above all we practice wellbeing within our teams so we can turn up at our best.

Meet our team:

Our team’s vision is for the seamless deployment, onboarding, integration, and usage of our security tools to meet the company's needs and embeds security into the fabric of every technology work-stream at PayPal.

Our mission is to administrator our security tools and their operational services to the companies’ employees, with a focus on excelling in the user experience, education, and support while following best security practices.

You will help deliver the new SaaS/CoTs tools or platforms built by our engineering teams to the company, as well as operate and run them with your team of L1/L2 system administrators. This role and the team thrive with a certain mindset, wherein user experience is of utmost priority. Enshrining security-first thinking in every action we take.

You will work with a talented team of like-minded individuals from across the world, who work for our companies’ principles of Inclusion, Innovation, Collaboration, and well-being.

 Your Day-to-Day:

• Provide technical leadership and guidance to your team fostering a culture of collaboration, wellbeing, innovation, and continuous improvement.
• Be a strong, compassionate and thoughtful people manager
• Develop your team’s potential and skillset over time.
• Be an SME on our technical platform and services.
• Be a POC to the wider business for the services we provide.
• Manage our teams involvements and response to incidents and outages.
• Manage our teams ticket intake and backlog.
• Continuously review, revise and improve our workflows and processes.
• Work to deliver the companies OKR’s