Assistant Front Office Manager

Starting Pay Rate:  $47,476/yr

The Assistant Front Office Manager ensures smooth front desk operations by scheduling staff, maintaining supplies, and supporting system functionality. This role involves assisting guests with questions or concerns, collaborating with other departments to create a seamless guest experience, and working with teams like Sales and Entertainment to meet hotel needs. Additionally, the Assistant Manager supports training on property management systems and monitors daily tasks to ensure standards are met.

 

What we value:

• Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.
• Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.

 

Why choose Turning Stone Resort Casino?

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program

 

Your day-to-day as an Assistant Front Office Manager with us:    

• Effectively schedules Supervisors and Team Members to ensure sufficient front desk coverage at all times
• Ensure front desk Team Members maintain complete knowledge of and follow all company and departmental policies and procedures
• Order all needed materials in a timely manner. Ensures print, office supplies, and supplies budgets are adhered to while ensuring proper supply levels.
• Regularly ensures that all systems are in working order and maintains complete knowledge of all system applications (ie. P.M.S., Electronic Keys, Movie System, Telephone System).
• Ensure all areas are working properly in the absence of the Front Office Manager
• Interact with guests effectively answering questions, solving problems, and handling complaints n a timely manner.
• Professional working relationship with all other hotel functions: Accommodations, Housekeeping, Transportation, to ensure proper interaction of each area, lending itself to a complete guest package.
• Work closely with Player Development, Sales, and Entertainment to ensure the hotel needs of these departments are being met.
• Supervise and communicates daily with Accommodations and Front Desk Supervisors to ensure areas are being run in accordance to departmental policies and procedures.
• Maintain complete knowledge of property management system and trains others on it s intricacies
• Continually monitors weekly assigned supervisor tasks to ensure satisfactory completion of duties, and redirects when necessary.

 

To be successful as an Assistant Front Office Manager, you'll need:

• At least a 2 year college degree.
• A minimum of 3 years previous supervisory experience in a Hotel/Resort environment
• Excellent communications skills
• Exceptional leadership skills
• Computer skills with knowledge of Microsoft Word and Excel
• Outstanding guest service skills.
• The ability to organize/prioritize and complete multiple tasks simultaneously

 

Who We Are:

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.

 

Why You Will Appreciate Us:

At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health