Senior Manager, Resale Strategy

Job Summary:

Who we are.
We’re fans who help fans everywhere get in to the live events they love.  A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Why you should work with us.
Our biggest investment is in our people. We offer comprehensive health benefits and 401k matching, student loan assistance, plus career-boosting opportunities like tuition reimbursement and targeted development sessions to help all eligible employees thrive. At Ticketmaster, expect the fast-paced excitement of a startup with the rock-solid support from an industry leader – with plenty of ticket perks on the side.

See what it’s like working at Ticketmaster.

The Role:

At Ticketmaster Resale, we secure tens of millions of tickets from resellers. The Resale Strategy senior manager will provide expert analysis to identify pricing and supply opportunities for the most exciting events in the world – NFL, NBA, NHL, Concerts, Theater, and more.

You will be responsible for analyzing complex pricing, inventory, and sell-thru data; partnering with stakeholders across the organization, including revenue strategy, category management, product, and engineering; and doing what is necessary to push exciting new initiatives forward. You will develop and build your own models and dashboards, present findings and make recommendations to senior leadership, and see the impact of your work after it is executed in market. A successful candidate will possess exceptional quantitative skills, experience working cross-functionally, and leadership qualities.

What we are looking for - a passionate, ambitious professional who is a: 

• Business Driver: You will join a team that is responsible for delivering incremental revenue and profit. This role isn’t a support function, it is a growth engine. 
• Analytics Expert: The secondary market for tickets is dynamic and complex, spanning millions of tickets across thousands of events. You will help us create value for Ticketmaster and also for content owners and fans. 
• Persuasive Story Teller: Your work will be presented to Ticketmaster leaders across all functions and to third parties (leagues/teams). Translating and simplifying the data into true insights that will drive business strategy and change behavior is essential. 
• Cross-functional team player:  We value transparency and helping one another. Communication across the entire team will lead to greater individual success. You will work across multiple internal teams on a daily basis to propel our business forward.

Responsibilities

• Serve as the analytical expert behind TM’s “Sell Instantly” offering, which surfaces bids from buyers to fans looking to sell their tickets
• Manage resale inventory curation technologies and techniques to ensure our marketplace provides fans with the best possible shopping experience
• Leverage existing work across the company and complete analyses to assess the prices set by our sellers and the value of our inventory
• Drive initiatives forward by gaining cross-functional support from busy teams with competing priorities
• Identify new opportunities to apply findings from pricing and inventory analyses to other parts of the business
• Partner with product and engineering teams to build and improve inventory curation tools and other offerings geared towards helping sellers sell through their inventory
• Create efficiencies by building dashboards and optimizing processes related to resale pricing and inventory efforts
• Understand intricacies of the resale business in order to properly assess performance of new tools and strategies
• Strengthen our analytics capabilities, providing in-depth support to executive leaders and the client organization, which works closely with teams, leagues, promoters, and venues
• Gather actionable insights from resale inventory and pricing trends across marketplaces
• Have the confidence to drive ideas forward and the humility to continue learning about an industry that is always evolving
• Have a passion for the sports and live entertainment industries and demonstrate an appropriate level of understanding of industry dynamics

Job Requirements