Software Support Engineer

At Beyond Finance, we’ve made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, supportive user-centric technology, and customized financial solutions, we’ve helped over 200,000 clients on their path to a debt-free life.

While we’re proud of what we’ve already accomplished (over $1 billion in resolved debt), we're searching for new collaborators to help us get to the next level! If you’re looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you.

About the Role

We are seeking a Software Support Engineer to support Beyond Finance’s ambitious growth. You will
provide strategic, innovative, and cost-effective support solutions to increase efficiency, reliability, and
integration of our services and operations. You will work in a semi-autonomous and fast-paced
environment.

What You'll Do

The Software Support Engineer will help
● Handle support for Operations users of CRM tools and dependent systems.
● Investigate, diagnose and debug production issues.
● Manage and troubleshoot technical issues affecting clients.
● Escalate trends, bugs and other system errors to Product and Engineering teams.
● Build and maintain document library, knowledge base articles.
● Provide training and address knowledge gaps.
● Perform incident management and high level monitoring.
● Oversee and maintain key Production SLA metrics such as response and resolution time.

What We Look For

● Experience with a CRM Platform such as Salesforce.
● Excellent customer service skills.
● Some experience with SQL.
● Experience with frontline support of Operations users and third-party applications.
● Experience with a major platform for ticketing and support (FreshService, Zendesk, Zoho,
ServiceNow, etc.)
● Ability to troubleshoot in unfamiliar territory, provide technical support, and maintain third-party
commercial SaaS applications.
● Excellent written and verbal communications skills.
● Proven ability to work successfully with limited supervision.

Why join us?

We are looking for great people to join our fast-paced, growing, and innovative business and make a
positive impact.
We offer:
Software Support Engineer
at Beyond Finance
● Flexible PTO
● 401k with company match
● Health, dental, vision, and commuter benefits 

The base salary range represents the low and high end of the anticipated salary range for this position. The actual base salary offered will depend on numerous factors including the individual’s skills, experience, performance, and the location where work is performed. Base salary may also be only one component of the offered competitive total rewards for this position that may also include commission, bonus, health care benefits, or other incentives. Base Salary Range$70,000—$90,000 USD

Why Join Us?

While you make a difference for others, we’ll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. For eligible full-time employees, we offer:

• Considerable employer contributions for health, dental, and vision programs
• Optional remote and hybrid work models
• Generous PTO, paid holidays, and paid parental leave
• 401(k) matching program
• Merit advancement opportunities
• Career development & training

And finally, our team spirit and culture! Even as we’ve shifted to a remote-first model, we continue to cultivate an environment of community, connection, and belonging across our entire organization.