Journeyman Field Support Technician

General information

Requisition # R62329 Locations USA-FL-Doral Posting Date 08/14/2025 Security Clearance Required Secret Remote Type Onsite Time Type Full time

Description & Requirements

Shape the future of defense with MANTECH! Join a team dedicated to safeguarding our nation through advanced tech and innovative solutions. Since 1968, we’ve been a trusted partner to the Department of Defense, delivering cutting-edge projects that make a real impact. Dive into exciting opportunities in Cybersecurity, IT, Data Analytics and more. Propel your career forward and be part of something extraordinary. Your journey starts now—protect and innovate with MANTECH!

***This is for a future opportunity***

MANTECH seeks a motivated, career and customer-oriented Journeyman Field Support Technician to join our team in Doral, Florida.

Responsibilities include but are not limited to:

• Provide advanced onsite and remote technical support, specializing in complex troubleshooting and problem resolution.

• Diagnose and resolve hardware and software issues, install and configure equipment, and provide technical assistance to end users.

• Perform onsite maintenance, upgrade, and troubleshooting efforts, ensuring minimal disruption to client operations.

• Communicate complex technical concepts clearly to clients and help develop/maintain knowledgebase articles and training materials, contributing to team knowledge and support efficiency.

• Escalate complex issues to senior Technicians and contribute to process improvement initiatives.

Minimum Qualifications:

• HS diploma: a candidate holding a relevant Bachelor's degree may be granted 2 years’ experience credit for education.

• 3+ years of experience with 2+ years of position-specific relevant experience.

• Demonstrated experience troubleshooting hardware and software issues, including network troubleshooting and configuration.

• Proficiency in installing, configuring, and troubleshooting Windows operating systems.

• Experience with cybersecurity tools and best practices.

• Experience with end-user device support (desktops, laptops, mobile devices).

• Experience with Active Directory and remote desktop tools.

Desired Qualifications:

• Bachelor’s degree in information technology, computer science, or a related field.

• Experience with mobile device management (MDM) Solutions, cloud technologies (e.g., AWS, Azure), scripting and automation tools, and ticketing systems.

• CompTIA A+ Certification.

• Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired.

Clearance Requirements:

• Must have an active Secret clearance.

Physical Requirements:

• Must be a